The question is answered, right answer was accepted
Bluemix Billing support awaiting answer for two weeks
Two weeks ago - at December 7th - I submitted a ticket to Bluemix Billing support. At December 8th I got a follow-up mail that someone will check my issue and follow up with me. I did not get a follow-up mail so far, and the ticket remained "work-in-progress". My ticket is classified as "Sev 3 - Minor Business Impact", which is totally fine.
I contacted StackOverflow first, because I wasn't able to find dW|Answers, and you can find that post here. My initial question was whether the ticket would be answered and whether it was better to open another ticket, or to wait for a response.
It was recommended to include my Ticket-ID in a post here. The Ticket-ID of the ticket that I opened at December 7th is 5377-12202318 .
Thank you in advance;
Hello Jasper, The support team is still investigating the issue. You should have received an update in your email as of 22 Dec. If you are not receiving your support ticket updates, please send us an email directly to support@bluemix.net and we will respond outside of our ticketing system. Please include #5377-12202318 in the subject line. Thank you Bluemix Project Office
Thank you for your quick response :) I indeed received an answer at December 22th! I did not yet see that.