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Why policies that were add it to the back end of Netcool/Impact 7.1 don't show up in the user interface?

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Question by Pedro Guerra  (2120) | Dec 30, 2015 at 10:05 AM impactpolicymissing

policies not showing up in the Impact user interface.

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Answer by Pedro Guerra (2120) | Dec 30, 2015 at 10:08 AM

The reason they don't show up is because they were not register with the version control on Netcool/Impact 7.1. Policies should NEVER be add it to the back end. The easier way to fix this issue is to do the following:

  1. Delete from the back end the 2 polices not showing up in the GUI (obviously ensuring you have a copy of them)

  2. Restart impact

  3. Follow the procedure at this link for uploading policies.

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0/com.ibm.netcoolimpact.doc_7.1/user/imug_policies_uploading_a_policy_c.html?lang=en

Once uploaded the policy list will refresh automatically and show the newly added policy or policies.

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