IBM Support

Unknown host when using FTP ftp.emea.ibm.com to send documentation to IBM

Question & Answer


Question

Why would I receive an "Unknown host" message when using FTP ftp.emea.ibm.com to send diagnostic information like logs, trace, or a dump to IBM Support? I have been using the same FTP command successfully for years, but the command no longer works.

Answer

In August of 2021, there was a change to the EcuRep FTP site. According to ECuRep News, "after keeping the DNS name ftp.emea.ibm.com as backup for the primary DNS name ftp.ecurep.ibm.com (IP address 9.155.11.57) for several years, it has been removed from the DNS server as part of an IBM consolidation effort."

Prior to the change, there were redirects in place so if in the past you did an FTP to ftp.emea.ibm.com, your documentation would arrive successfully at IBM. The redirects are no longer in place so you will now receive the "Unknown host" message.

To send diagnostic information to IBM Support, use the ftps address listed below that is nearest to your physical location:

Americas Server address: testcase.boulder.ibm.com (ftps.ecurep.ibm.com works also)

Asia Pacific Server address: ftps.ap.ecurep.ibm.com

Europe Server address: ftps.ecurep.ibm.com

You can send data to any of the above "ftps" addresses, but your speed of transfer will be quickest if you use the address for the geographic location nearest your physical location.

For more detailed instructions for CICS Transaction Server, see the Exchanging diagnostic information with IBM Technical Support for problem determination.

[{"Type":"MASTER","Line of Business":{"code":"LOB35","label":"Mainframe SW"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGMGV","label":"CICS Transaction Server"},"ARM Category":[{"code":"a8m3p000000LRasAAG","label":"CICS Transaction Server"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions"}]

Product Synonym

CICS/TS CICSTS CICS TS CICS Transaction Server

Document Information

Modified date:
24 January 2024

UID

dwa126272