Control Desk: Work Log delete and modify
How to ensure that a work log entry can only be deleted or modified by its creator?
Accepted answer
Go to -> System Configuration -> Platform Configuration -> Database Configuration
Filter for the TICKET object and open it
On the Relationships tab, filter for the MODIFYWORKLOG relationship
Change the Where Clause from "recordkey=:ticketid and class=:class " to "recordkey=:ticketid and class=:class and createby=:&USERNAME&"
Save