The physical server running SPSS's Sentinel License Manager failed earlier this week, and as part of the process of recovering data (for other systems not just SPSS), it was converted to a VMware virtual machine.
Now the SPSS licences aren't working.
Is the licence tied to the hardware in some way? Would virtualising it have invalidated the licence file?
We're running v17 and have a perpetual licence, with no expiring date, but also no annual support contract. We rang IBM who advised us to post here.
No problem. Your posts were all posted but I deleted the duplicates.
If you have new hardware you cannot use the license codes from the old machine on the new machine. They will not work on the new machine as a license code is always tethered to a hardware identifier, the so called locking code.
However, if you have the 20 digit authorization code you used for licensing in the past, and with them the license codes were created, then this authorization code can be reset by us and you can then use it again for licensing.
Do you have this 20 digit authorization code(s)?
If not, we are not able to help you as SPSS 17 is not supported since many years and was developed before SPSS was acquired by IBM.
If you never had an IBM contract we cannot look up your account ion License key center.
We can help you if you have the old 20 digit authorization codes. If you have them, please post them here,
SPPS 23 license problem 2 Answers