@gabos Can you please try it again today?
If it still does not work can you please provide more info?
On which operating system you have installed the Modeler trial?
What exactly you get when you launch the software, maybe you can send some pictures. Is there an error message?

Hi, I uninstall and install the program again, but now I have another problem.

Atached is the error message.

Thank you

Hello,

Thanks for your post and sorry for the inconvenience this issue has caused you. We are working hard in the background to get this issue resolved, however, in the meantime, I will send you a new license key to add to your SPSS installation. I will provide this key in a Private Comment along with additional instructions required.

To view my Private Comment, please ensure you are logged onto dwAnswers. If you cannot view my Private Comment, open dwAnswers in a Private/Incognito browser window after clearing your web browser history, cache and cookies.

Additionally, we have also experienced an outage with dwAnswers and all information since April 1 has been lost. If one of my colleagues has already addressed this issue for you, please disregard my reply. I do apologise for the confusion this has caused you.

Kind regards,

getting the same issue, I sent an email to support and they referred me to the forums!,I'm getting the same issue, I sent an email and they referred me to the forums!