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SPSS Modeller free Trial Does not start

310002X3MK gravatar image
Question by gabos  (1) | Mar 24, 2017 at 02:59 PM spssspsslicensingspssstudentmodelertrial

Hi, I downloaded the free trial and installed it. Then I created the IDIBM int the website. After execute the program I clicked "Start trial", and they ask for my ID and password. I write it and press accept, but they keep asking for the user name and password like if I have written wrong.

Could you help me? I want to try this new program.

Thank you Regards

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Answer by BettinaW (49531) | Mar 27, 2017 at 04:57 AM

@gabos Can you please try it again today?
If it still does not work can you please provide more info?
On which operating system you have installed the Modeler trial?
What exactly you get when you launch the software, maybe you can send some pictures. Is there an error message?

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Answer by gabos (1) | Mar 31, 2017 at 03:40 PM

Hi, I uninstall and install the program again, but now I have another problem.

Atached is the error message.

Thank you

alt text


error.jpg (74.8 kB)
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Answer by Velmor Falguera (IBM) (446) | Apr 05, 2017 at 11:53 PM

Hello,

Thanks for your post and sorry for the inconvenience this issue has caused you. We are working hard in the background to get this issue resolved, however, in the meantime, I will send you a new license key to add to your SPSS installation. I will provide this key in a Private Comment along with additional instructions required.

To view my Private Comment, please ensure you are logged onto dwAnswers. If you cannot view my Private Comment, open dwAnswers in a Private/Incognito browser window after clearing your web browser history, cache and cookies.

Additionally, we have also experienced an outage with dwAnswers and all information since April 1 has been lost. If one of my colleagues has already addressed this issue for you, please disregard my reply. I do apologise for the confusion this has caused you.

Kind regards,

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Answer by nchafniChui (1) | Apr 12, 2017 at 03:29 PM

getting the same issue, I sent an email to support and they referred me to the forums!,I'm getting the same issue, I sent an email and they referred me to the forums!

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270003GJYH gravatar image Adri.P (11382) ♦   Apr 13, 2017 at 03:09 AM 0
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Please open your own post for your request. Thanks, Adri

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