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My Requests Pod does not show ticket count after installing ICD 7.6.0.2 fixpack.

Question by VincentL. (2579) | Jul 05, 2017 at 01:10 AM icd sccd maximo controldesk tsrm icd-vl srmssctr

After installing ICD 7.6.0.2 fixpack, I notice that My Requests pod and My Incidents pod do not show ticket count in Self Service Center (SRMSSCTR) application.

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Answer by VincentL. (2579) | Jul 05, 2017 at 01:11 AM

There is a change in Tpae that introduces this behavior. You can refer to following document on how to fix it.

My Requests Pod does not show ticket count after installing ICD 7.6.0.2 fixpack.

https://www.ibm.com/developerworks/community/blogs/da5953de-a768-41ee-8c27-5ede4e946983/entry/My_Requests_Pod_does_not_show_ticket_count_after_installing_ICD_7_6_0_2_fixpack?lang=en

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My Requests Pod does not show ticket count after installing ICD 7.6.0.2 fixpack.

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My Requests Pod does not show ticket count after installing ICD 7.6.0.2 fixpack.

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