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RAM trigger communication

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Question by SPrescott  (157) | Sep 21, 2017 at 06:59 AM Kenexabrassringcommunicationrams

I set up a RAM trigger to send a communication based on a candidate form insert by a candidate (Team Member) applying for a specific job. 2 Communications are to be sent. One communication is to the User monitoring the process of candidates who apply and have the form on their Talent record and the other communication needs to go to the candidate which is a current Team Member but not a User in BrassRing.

I previously had the RAM trigger set up to send a communication based on HR status update but for various reasons I needed to change it to be based on a candidate form insert. Sending to the candidate was an option when the trigger mechanism was based on HR status update but I don't see an option to send the communication to the candidate based on a candidate form insert.

Is there a way to get this communication to the candidate (Team Member) when the candidate form inserted on their record?

Thanks! Suzanne Suzanne

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Answer by SPrescott (157) | Sep 21, 2017 at 09:44 AM

I did not initially see that as an option but yes I finally found it.

Thanks!

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Answer by JagadeeshBehara (497) | Sep 21, 2017 at 09:36 AM

@SPrescott - Please confirm if you are unable to find the "Talent Record - Email" in the send communication recipients list in the "RAM Action". This option should be visible in the "Send communication" when the trigger mechanism is "Candidate form insert".

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