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This question was closed Feb 20, 2018 at 01:55 AM by BettinaW for the following reason:

The question is answered, right answer was accepted

SPSS .exe file

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Question by popye30  (3) | Feb 09, 2018 at 05:03 PM spssspsslicensingspssstudentinstallationspss24

I am trying to install IBM SPSS 24.0. However, exe file is not working, it is showing an error Host_SingleInstance

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5012D26N4R gravatar image popye30 (3)   Feb 09, 2018 at 05:25 PM 0
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It is showing this error sometimes "an error has occurred on the script on this page"

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Answer by BettinaW (63033) | Feb 15, 2018 at 06:06 AM

@popye30

If your computer is connected to the internet you just launch the license authorization wizard of the SPSS 24 installation (Start - Programs) and use your 20 digit authorization code .
Then the license code is automatically created and inserted into a file called LSERVRC on SPSS 24 installation directory.

If your computer is NOT connected to the internet, then we need your authorization code AND the lock code of your Windows 7 machine. The lock code is displayed on license authorization wizard of SPSS 24 and looks like 4-12345 . With that information we can create a license code manually.

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5012D26N4R gravatar image popye30 (3)   Feb 15, 2018 at 10:38 AM 0
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I have authorization code and lock code. I emailed that to spssls@us.ibm.com, however I did not receive the reply.

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Answer by BettinaW (63033) | Feb 12, 2018 at 07:52 AM

@popye30 Sorry but we have never seen such error.
Please provide more information:
what is the exact name of the installer file you used? What is the size of the SPSS installer file?
On which operating system you have installed?
What is the exact error message you get and on which step you get it?
Please also attach a printscreen picture of the error
thanks
Bettina

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Answer by popye30 (3) | Feb 12, 2018 at 10:36 AM

FIle is JourneyEd.exe and it is on windows 7 enterprise 64B operating system file size is 1390 kb , I have attached the error and there are more errors if i click yes


1.png (34.1 kB)
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Answer by BettinaW (63033) | Feb 12, 2018 at 10:49 AM

@popye30 Sorry but we have never seen such error. Please provide more information: what is the exact name of the installer file you used? What is the size of the SPSS installer file? On which operating system you have installed? What is the exact error message you get and on which step you get it?

I do not know this error and we have never seen it. Please provide the above information.

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Answer by popye30 (3) | Feb 12, 2018 at 10:49 AM

It is journeyed.exe file. [ 1390 KB]

Windows 7 enterprise, 64 Bits system

there are more erros if i click yes on above screenshot. And I get this error message when i click exe file.

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Answer by popye30 (3) | Feb 12, 2018 at 10:51 AM

SPSS version is Premium faculty pack 24.0 Academic

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Answer by BettinaW (63033) | Feb 13, 2018 at 03:58 AM

@popye30 Please ask the third party vendor JourneyEd for a correct installer file for the SPSS software.
Yours seems definitely to be corrupt.

Normally the installer file name is SPSS_Statistics_24_win64.exe. You need to right click on this file and then select 'run as administrator'.

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Answer by popye30 (3) | Feb 14, 2018 at 10:48 AM

Thank you so much, I could download from the different link. Now, I have installed the software, and email the Authorization code to spssls@us.ibm.com but did not receive the license authorization. I emailed yesterday.

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