I have today update my Linux TCR 3.1.3. (JazzSM 1.1.3) with the 1.1.3-TIV-JazzSM-multi-FP001. I don't get any error's and the installation finished successfully, but after restart the JazzSM and login using tipadmin, the widgets on the left hand side are gone.
Answer by Sharon R T Orillaneda (5585) | Nov 27, 2018 at 05:02 AM
Ensure that the JazzSM profile is pointing to at least SDK 1.7.
Set JazzSM profile to use Java 1.7 if not already set (Ignore this step if WAS 8.5.5.11/12/13 installed with Java 1.8). If Java 1.7 is not installed, install through IBM Installation Manager by pointing to WAS installation files repository. Example: Go to WAS installed path and then bin directory
./managesdk.sh -setCommandDefault -sdkName 1.7_64
./managesdk.sh -setNewProfileDefault -sdkName 1.7_64
./managesdk.sh -enableProfile -profileName JazzSMProfile -sdkname 1.7_64
If issue persists, send logs to IBM support. Run the log collector program:
Change the directory to /ui/bin
Run the following command: ./consoleLogCollector.sh
Email to me console_logs.zip file located in /ui directory
Author:
Sharon Orillaneda
Software Engineer, ITSM - JazzSM DASH TIP
IBM Cloud Labs