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After upgrade to JazzSM 1.1.3.1 / TCR 3.1.3, menu items are missing

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Question by Sharon R T Orillaneda  (5585) | Nov 27, 2018 at 04:49 AM dashjazzsm

I have today update my Linux TCR 3.1.3. (JazzSM 1.1.3) with the 1.1.3-TIV-JazzSM-multi-FP001. I don't get any error's and the installation finished successfully, but after restart the JazzSM and login using tipadmin, the widgets on the left hand side are gone.

alt text

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Answer by Sharon R T Orillaneda (5585) | Nov 27, 2018 at 05:02 AM

Ensure that the JazzSM profile is pointing to at least SDK 1.7.

Set JazzSM profile to use Java 1.7 if not already set (Ignore this step if WAS 8.5.5.11/12/13 installed with Java 1.8). If Java 1.7 is not installed, install through IBM Installation Manager by pointing to WAS installation files repository. Example: Go to WAS installed path and then bin directory

         ./managesdk.sh -setCommandDefault -sdkName 1.7_64
         ./managesdk.sh -setNewProfileDefault -sdkName 1.7_64
         ./managesdk.sh -enableProfile -profileName JazzSMProfile -sdkname 1.7_64  

If issue persists, send logs to IBM support. Run the log collector program:

  1. Change the directory to /ui/bin

  2. Run the following command: ./consoleLogCollector.sh

  3. Email to me console_logs.zip file located in /ui directory

 Author:
 Sharon Orillaneda
 Software Engineer, ITSM - JazzSM DASH TIP
 IBM Cloud Labs 

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