401 error after quota limit reached even for non /message api calls on Watson Assistant
Hi,
based on my understanding, for Watson Assistant, the api limit only applies to /message API calls. But when a colleague of mine tried to access his WA Free/Lite instance, it's always asks for username/password. And when entered the correct username/password, he's still unable to access with 401. He's trying to export the instance so that he can import it to a newly paid instance, but unable to do so.
Is this expected? IBM Cloud support does not seems to be helpful on this. I suspect this is an account issue. Any body else experienced this?
A 401 error indicates unauthorised, which indicates that the username / password is incorrect. Please clarify what you mean by
... access his WA free/lite instance, ...
If he is trying to access the tooling, then the credentials will be his IBM Cloud credentials.
If he is trying to invoke a service API then the credentials will be his Assistant service credentials, which if they are still a username / password combination need to be the correct way round. A common mistake is to get them the wrong way round. Another common mistake is to use an incorrect endpoint for the service.