Question & Answer
Question
After implementing PASSTICKETS to my CICS Transaction Server for z/OS (CICSTS) region, why do I get a US0002 dump and the following messages in the CICS log?
JOB31359 TSS9406E PROBABLE SITE INTERFACING ERROR
JOB31359 +DFHUS0002 CICSREGN A severe error (code X'0309')
has occurred in module DFHUSAD.
JOB31359 +DFHME0116 CICSREGN (Module:DFHMEME) CICS symptom
string for message DFHUS0002 is PIDS/5655Y0400
LVLS/700 MS/DFHUS0002 RIDS/DFHUSAD PTFS/UI51992
PRCS/00000309
JOB31359 +DFHDU0201 CICSREGN ABOUT TO TAKE SDUMP. DUMPCODE:
US0002 , DUMPID: 1/0004
JOB31359 IEA794I SVC DUMP HAS CAPTURED:
JOB31359 +DFHDU0202 CICSREGN SDUMPX COMPLETE. SDUMPX RETURN
CODE X'00' DUMPID=001 REQUESTED BY JOB (CICSREGN)
DUMP TITLE=CICS DUMP: SYSTEM=CICSREGN CODE=US0002
ID=1/0004
JOB31359 +DFHUS0002 CICSREGN A severe error (code X'0316')
has occurred in module DFHUSAD.
JOB31359 +DFHME0116 CICSREGN (Module:DFHMEME) CICS symptom
string for message DFHUS0002 is PIDS/5655Y0400
LVLS/700 MS/DFHUS0002 RIDS/DFHUSAD PTFS/UI51992
PRCS/00000316
JOB31359 +DFHDU0201 CICSREGN ABOUT TO TAKE SDUMP. DUMPCODE:
US0002 , DUMPID: 1/0005
JOB31359 IEA794I SVC DUMP HAS CAPTURED:
JOB31359 +DFHDU0202 CICSREGN SDUMPX COMPLETE. SDUMPX RETURN
CODE X'00' DUMPID=002 REQUESTED BY JOB (CICSREGN)
DUMP TITLE=CICS DUMP: SYSTEM=CICSREGN CODE=US0002
ID=1/0005
You are using CA Top Secret from CA Technologies.
Answer
Apply CA Top Secret fix SO06885 to fix the TSS9406E and DFHUS0002 severe error code X'0309' in DFHUSAD.
To confirm that this fix will resolve your problem, you can enter IPCS command VERBX DFHPD700 'TR=2' (where "700" is for CICS TS 5.3) to display the CICS trace in the system dump. You should see the following trace exception:
FE04 XSSA *EXC* FUNCTION(DELETE_USER_SECURITY)
RESPONSE(EXCEPTION)
REASON()
SAF_RESPONSE(4)
SAF_REASON(0)
ESM_RESPONSE(4)
ESM_REASON(0)
.
TASK-TI KE_NUM-0021 TCB-C/RO /009D39D8 RET-97AE356E
TIME-17:42:19.9825434316 INTERVAL-00.0022655102 =065395=
.
0309 USAD *EXC* - Exception-unknown - FUNCTION(NOTIFY)
DOMAIN_TOKEN(00090000 , 00000000)
.
TASK-TI KE_NUM-0021 TCB-C/QR /009D37A8 RET-97AA8624
TIME-17:42:19.9825667363 INTERVAL-00.0000034189 =065398=
Enter command VERBX DFHPD700 'KE=1' to display the Kernel stacks of the tasks that are receiving the DFHUS0002 error and you will see that they look like the following stack:
KE_NUM @STACK ERR NAME
0021 1B19F040 DFHKETA
0021 1B19F250 DFHDSKE
0021 1B19F630 DFHTISR
ATTACHED_TASK_REPLY
NOTIFY
0021 1B19FC80 DFHUSAD
DELETE_EXPIRED_USERS
SEVERE_ERROR
0021 1B1A0F50 DFHMEME
SEND
CONTINUE_SEND
0021 1B1A2460 DFHDUDU
SYSTEM_DUMP
TAKE_SYSTEM_DUMP
CICS is getting back an exception from CA Top Secret that is determined to be unknown.
Product Synonym
CICS/TS CICSTS CICS TS CICS Transaction Server
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Document Information
Modified date:
06 February 2019
UID
dwa1490708