Help: Authorization failed.: You are not allowed to generate any more new licenses
Had brought SPSS 20 and had been using it since on laptop and desktop. Recently formatted both of my computers and need to reinstall SPSS to work. But the license authorization wizard gives me an error: "Authorization failed.: You are not allowed to generate any more new licenses" I emailed spssls@us.ibm.com (no answer) and called the number (support ended) but no resolution. Please help. Thank you.
@gazhar I have freed one license up for you. Now you should be able to install the software on a new computer with the same authorisation code. Thank you and regards Michal Ponikwia
Hi! I will try to help you with this question.
To make the communication between us easier for both of us, please ALWAYS follow the rules below:
1) Whenever you want to get in touch with me, please ALWAYS include my user name on the forum @mponi in your posts! Only then I will get a notification. Otherwise I may be not aware of your further questions or comments regarding your post and your question may remain unanswered.
2) Whenever you need to share your personal information with me (authorisation codes, license codes, your organisation’s data or your own personal data), please ALWAYS use PRIVATE REPLY! Otherwise everybody on the forum can see and/or misuse your personal data.
Now to your question:
If you have your 20 digit authorisation code, please send this code to me using PRIVATE REPLY, then I can check more in the system and/or reset the code for you.
I already sent you a private post. Please use this PRIVATE REPLY to share your code with me. Private posts are only visible to you and IBM moderators. Also you need to be logged on to DWAnswers to see them. Sometimes a browser cache deletion or switching to a different browser is necessary to have private notes displayed.
Thank you and regards
Michal Ponikwia