SPSS 19 'Authorization failed'
Hi,
I've had the below issue before. We're having it with another one of our licenses when reinstalling Windows. Can you please PM me and I can provide the Authorization Code for you to enable more activations?
I'm trying to move our SPSS 19 license on to a different computer. I've uninstalled it completely from the previous computer, but when I try activating it on the new computer it comes up with this error message (where XXXXXXXXX is the authorisation code.) Authorization in progress ... (XXXXXXXXX) Authorization failed.: You are not allowed to generate any more new licenses. End Of Transaction. All permitted authorizations for the provided authorization code(s) have been utilized. No additional authorizations are permitted on this code. If you think this is an error, please contact SPSS Inc. Customer Service at spssls@us.ibm.com (http://www.spss.com/custsrv) with your product and purchase details. Click "Finish" to exit.
@TSturm I have freed one license up for you. Now you should be able to install the software on a new computer with the same authorisation code.
Thank you and regards Michał Ponikwia
Hi! I will try to help you with this question.
To make the communication between us easier for both of us, please ALWAYS follow the rules below:
1) Whenever you want to get in touch with me, please ALWAYS include my user name on the forum @mponi in your posts! Only then I will get a notification. Otherwise I may be not aware of your further questions or comments regarding your post and your question may remain unanswered.
2) Whenever you need to share your personal information with me (authorisation codes, license codes, your organisation’s data or your own personal data), please ALWAYS use PRIVATE REPLY! Otherwise everybody on the forum can see and/or misuse your personal data.
Now to your question:
If you have your 20 digit authorisation code, please send this code to me using PRIVATE REPLY, then I can check more in the system and/or reset the code for you.
I already sent you a private post. Please use this PRIVATE REPLY to share your code with me. Private posts are only visible to you and IBM moderators. Also you need to be logged on to DWAnswers to see them. Sometimes a browser cache deletion or switching to a different browser is necessary to have private notes displayed.
Thank you and regards
Michal Ponikwia