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IBM QRadar with HA primary host status is unknown

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Question by MFaruqi  (11) | Jul 04 at 07:28 AM qradarhahigh-availabilityhigh availability

Hi experts!

My Qradar primary HA host status is unknown while secondary is Active. I want to switch back to primary. Please let me know how can I do it? I can see the below status in License Management window: Primary status: Unknown Secondary status: Active

Further, when I try to connect root user using my Virtual IP, it connects to secondary host. But I can successfully ssh to primary host from secondary. But when I try to cd (change directory) to /store on primary host, I get below error message:

"The High Availability on this host is currently failed. Please remove the hidden token /opt/qradar/ha/.local_ha_failed before doing any high availability recovery".

Kindly help me to recover my primary host as "Active" and secondary as "standby"

BR, MFaruqi

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Answer by zoldax (2014) | Jul 05 at 01:56 AM

Hi @MFaruqi,

If you have a failed primary host, or a primary host with unknown status you have to restore it.

You can also check with support if you have the maintenance subscription.

For the procedure check :

Reference : https://www.ibm.com/support/knowledgecenter/en/SS42VS_7.3.2/com.ibm.qradar.doc/c_qradar_ha_status_overview.html

Procedure : https://www.ibm.com/support/knowledgecenter/en/SS42VS_7.3.2/com.ibm.qradar.doc/t_qradar_ha_restore_failed_primary_ha_host.html

Hope this helps, Regards@zoldax

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