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By CSP B2B
This document outlines the procedure for establishing a B2B connection through our standard APIs for the purpose of creating IBM Support Cases.
/riker-services/api/v2/asset/account/search
Find an Account by Asset information
https://riker-dev.csp-api.ibm.com/riker-services/api/v2/asset/account/search?machineModel=REPLACE_THIS_VALUE&machineType=REPLACE_THIS_VALUE&serialNumber=REPLACE_THIS_VALUE&softwarePID=REPLACE_THIS_VALUE
https://riker-test.csp-api.ibm.com/riker-services/api/v2/asset/account/search?machineModel=REPLACE_THIS_VALUE&machineType=REPLACE_THIS_VALUE&serialNumber=REPLACE_THIS_VALUE&softwarePID=REPLACE_THIS_VALUE
machineModel
machineType
serialNumber
softwarePID
The requested Case was found
Transaction timed out
Client not authorized to use this service
Case not found
Unexpected error
1curl --request GET \
2 --url 'https://riker-dev.csp-api.ibm.com/riker-services/api/v2/asset/account/search?machineModel=REPLACE_THIS_VALUE&machineType=REPLACE_THIS_VALUE&serialNumber=REPLACE_THIS_VALUE&softwarePID=REPLACE_THIS_VALUE' \
3 --header 'Authorization: REPLACE_THIS_VALUE' \
4 --header 'accept: application/json'
Example response
1{
2 "id": "50123456789",
3 "caseNumber": "1108207200108544",
4 "sourceSystemId": "1362059090460672",
5 "subject": "vuhateuw",
6 "description": "Ozimaano kagap mozhira wetmo rohafesi si cotirkow we wep hu lid wi.",
7 "severity": -40464869,
8 "systemDown": false,
9 "country": "Syrian Arab Republic",
10 "liableOrganization": "vinasifarhatw",
11 "liableCategory": "dopbihaguz",
12 "serviceType": "BreakFix",
13 "createDateTime": "2022-11-23",
14 "createTimezone": "12:01",
15 "timezoneId": "09:24",
16 "customerProblemNumber": "8466905539018752",
17 "customerProblemNumberAlternate": "7129034624335872",
18 "customerProblemNumberAlternate2": "3199562281910272",
19 "reqEntitlementPrecheck": true,
20 "customer": {
21 "companyName": "Timothy Medina",
22 "ibmCustomerNumber": "3274033936203776",
23 "accountNumber": "4824233828601578",
24 "contractIdentifier": "7964527173828608",
25 "id": "1211438553104384",
26 "taxInformation": [
27 {
28 "taxName": "Birdie Garrett",
29 "taxValue": "30.28"
30 }
31 ]
32 },
33 "caseContact": {
34 "id": "8383035248476160",
35 "givenName": "Jean Garza",
36 "familyName": "Richard Bowers",
37 "phone": "(827) 653-3495",
38 "phoneExt": "(974) 633-3603",
39 "otherPhone": "(413) 356-1001",
40 "otherPhoneExt": "(662) 508-7788",
41 "mobilePhone": "(483) 201-4616",
42 "email": "pucahej@gowwe.ae",
43 "ibmId": "3199481199722496",
44 "ibmUniqueId": "1393534445813760",
45 "canCommunicateInEnglish": false,
46 "preferredLanguage": "kw"
47 },
48 "asset": {
49 "ibmMachineType": "kamalfirhed",
50 "ibmMachineModel": "acgu",
51 "oemProductId": "1260724772929536",
52 "productId": "2166199060267008",
53 "productName": "Ann Cunningham",
54 "productCode": "jepuj",
55 "softwareProductId": "7707618000764928",
56 "softwareProductCode": "pucusnacude",
57 "softwareProductSourceId": "2025939445743616",
58 "softwarePID": "8007774015324160",
59 "serial": "wighuvcaminel",
60 "description": "Ik sus sol mevo mel wo nok cadojni ta neb riugakis sejebzik geg azfuzsid aredalug zi riaz usomjef.",
61 "os": "dezatughupsigivg",
62 "version": "2.3.4",
63 "customerAssetId": "1451965630382080",
64 "address": {
65 "street": "Guhcu Pass",
66 "street2": "Siac Junction",
67 "city": "Iboaminu",
68 "state": "NV",
69 "postalCode": "P3V 4S8",
70 "countryCode": "CA"
71 },
72 "id": "6691878623772672",
73 "referenceNumber": "5347879449264128",
74 "referenceNumberType": "5057242392952832",
75 "referenceNumberOwner": "2881442560344064"
76 },
77 "caseNotes": [
78 {
79 "caseNumber": "6414628395417600",
80 "title": "iwkufokcoj",
81 "body": "hauvk",
82 "isPrivate": false,
83 "needsAttention": false,
84 "createDate": "2002-03-15",
85 "createUser": "Lela",
86 "sourceSystemProblemNumber": "2632465191534592"
87 }
88 ],
89 "entitlement": {
90 "slc": "zewzekz",
91 "timezone": "03:51",
92 "coverage": "28",
93 "serviceDeliveryMethod": "huwecworvupa",
94 "serviceLevelExtensions": [
95 {
96 "name": "Barbara Hud...