This page contains information about the IBM Cloud Application Performance Management data center IP addresses. For more information, see Configuring agents to communicate through a forward proxy in the IBM Cloud Application Performance Management Knowledge Center.

To determine the data center where your subscription is based, find the geography location code embedded inside the APM subscription URL: https://.customers.<geo>.apm.ibmserviceengage.com

where <geo> is the geography location code, for example na in the following URL:

https://1234567890abcdef1234567890abcdef.customers.na.apm.ibmserviceengage.com

Geography location code Data center Region
na Dallas North America
eu Amsterdam Europe
ap Melbourne Asia Pacific
in-ap Chennai Asia Pacific

Testing connectivity

To test your agent connectivity, ensure that your firewall rules allow return traffic from all three IP addresses for your data center.

Dallas data center

To test your connectivity in North America, ensure that your firewall rules allow return traffic from specific IP addresses and port 443. For example, point your browser to each of the following Dallas SoftLayer data center IP addresses by using HTTPS:

  1. To test connectivity for downloading agent packages, point your browser to https://192.155.249.170. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the ibm.com page is displayed.
  2. To test connectivity for agent communication, point your browser to https://184.172.113.153. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, a forbidden error is displayed.
  3. To test connectivity for Performance Management console communication, point your browser to https://192.155.249.169. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the IBM® HTTP Server welcome page is displayed.
Amsterdam data center

To test your connectivity in Europe, ensure that your firewall rules allow return traffic from specific IP addresses and port 443. For example, point your browser to each of the following Amsterdam SoftLayer data center IP addresses by using HTTPS:

  1. To test connectivity for downloading agent packages, point your browser to https://159.8.20.242. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the ibm.com page is displayed.
  2. To test connectivity for agent communication, point your browser to https://159.8.20.241. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, a forbidden error is displayed.
  3. To test connectivity for Performance Management console communication, point your browser to https://159.8.20.240. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the IBM® HTTP Server welcome page is displayed.
Melbourne data center

To test your connectivity in Asia Pacific, ensure that your firewall rules allow return traffic from specific IP addresses and port 443. For example, point your browser to each of the following Melbourne SoftLayer data center IP addresses by using HTTPS:

  1. To test connectivity for downloading agent packages, point your browser to https://168.1.83.174. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the ibm.com page is displayed.
  2. To test connectivity for agent communication, point your browser to https://168.1.83.173. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, a forbidden error is displayed.
  3. To test connectivity for Performance Management console communication, point your browser to https://168.1.83.172. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the IBM® HTTP Server welcome page is displayed.
Chennai data center

To test your connectivity in India (Asia Pacific), ensure that your firewall rules allow return traffic from specific IP addresses and port 443. For example, point your browser to each of the following Chennai SoftLayer data center IP addresses by using HTTPS:

  1. To test connectivity for downloading agent packages, point your browser to https://169.38.69.54. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the ibm.com page is displayed.
  2. To test connectivity for agent communication, point your browser to https://169.38.69.53. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, a forbidden error is displayed.
  3. To test connectivity for Performance Management console communication, point your browser to https://169.38.69.52. If you have connectivity, you are prompted to validate the certificate. When you accept the certificate, the IBM® HTTP Server welcome page is displayed.

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