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Enhancing TRIRIGA Workplace Services apps with artificial intelligence


Wouldn’t it be nice if your office started to act more like a team player? For employees, that would mean effortless engagement with workplace services. For facility managers, that would mean more engaged and delighted occupants who provide feedback to keep the workplace not just humming but evolving.

IBM TRIRIGA just announced numerous enhancements to the workplace experience in the latest release. Among these enhancements, the all new TRIRIGA Assistant. The TRIRIGA Assistant is a smart, conversational AI assistant, which is the same frictionless technology that we all have in our homes, and which is another way to meet the ever-growing expectations of the workforce. This AI assistant can help users find and reserve meeting rooms, report maintenance issues correctly, and even locate where a colleague sits. And that is just the beginning.

With the introduction of the TRIRIGA Assistant into the facility management portfolio, IBM has invited Watson to the office. The TRIRIGA Assistant is powered by IBM’s Watson Assistant platform. It’s robust and able to be extended to support custom AI skills and capabilities within an enterprise-grade secure cloud.

As a developer, you’ll find many templates and developer resources on this service to help you get started. The integration with TRIRIGA enables out-of-the-box capabilities that allow you to use the assistant right away. In the future, you will be able to create your own customized enhancements as well.

It doesn’t matter whether your TRIRIGA is deployed on premise or as a service (SaaS). As long as there is an internet connection available, the TRIRIGA Assistant can be installed.

TRIRIGA administrators can follow a simple tutorial to configure TRIRIGA and to request a TRIRIGA Assistant service. When IBM configures your TRIRIGA Assistant service for you, it will be trained on data directly from your TRIRIGA, so that it can understand commands unique to your specific campuses and rooms.

When it comes to AI, IBM is unique in the promise that your data will remain yours. The TRIRIGA Assistant is no exception. The data in TRIRIGA will only be used to train your instance of the assistant and it will not be visible or shared outside of that purpose.

Once the service is installed, employees can begin using the chatbot within the TRIRIGA Workplace Services app right away. As they interact with the assistant, employees will provide feedback directly within the chatbot that can be used to further enhance the service overtime.

As exciting as this announcement is, it’s only the beginning. We’ll continue to unlock many more new capabilities with the TRIRIGA Assistant, so stay tuned. In the mean time, try it out for yourself.