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The IBM Sterling Knowledge Center docs help you simplify connectivity and gain deeper visibility across your supply chain.


The IBM Sterling suite offers solutions for supply chain and B2B collaboration. For complete product documentation, including information on how to extend the solutions, check out the following product Knowledge Centers.

Supply chain

IBM Sterling Order Management — Enhance cross-channel efficiencies, improve and streamline complex product order management, and fulfillment operations across commerce systems.

IBM Sterling Store Engagement — Extend access and control of store operations to store associates through intuitive mobile applications that enable omni-channel offerings like “buy online, pick up in store” and “ship from store,” as well as managing returns across channels.

IBM Sterling Call Center — Provide solutions to the challenges found in typical customer order management business scenarios.

IBM Sterling Configure, Price, Quote — Present product information throughout all channels and let employees, customers, and partners accurately configure, price, quote, and order products, services, and solution bundles.

IBM Sterling Inventory Visibility — Process extremely high inventory supply-and-demand update activity and present an accurate real-time availability picture across all e-commerce channels.

IBM Sterling Fulfillment Optimizer with Watson — Formerly known as Watson Order Optimizer, this solution provides insight into your business by analyzing big data with the goal of minimizing the total cost to serve your customers using both stores and distribution centers.

IBM Sterling Supply Chain Insights with Watson — Provide visibility across your supply chain to help you manage constant change. Quickly detect potential disruptions and collaborate with colleagues and IBM Watson™ to resolve issues.

IBM Sterling Supply Chain Business Network — Establish reliable connections with suppliers and business partners. Then, using cognitive technologies, achieve deep visibility into B2B transaction life cycles and partner performance. Depending on the edition, also includes IBM Sterling Business Transaction Intelligence, InFlight, IBM Sterling Delivery Transaction Intelligence, Sterling Information Broker, IBM Sterling e-invoicing, and IBM Sterling Web Forms.

IBM Sterling Supply Chain Business Assistant — Use the best techniques to bring AI to your applications. IBM Sterling Supply Chain Business Assistant presents a unique and proven model based on modern approaches to machine reasoning.

B2B collaboration

IBM Sterling B2B Integrator — A transaction engine that runs the processes that you define and manages the processes according to your business requirements. Supports high-volume electronic message exchange, complex routing, translation, and flexible interaction with multiple internal systems and external business partners.

IBM Sterling Secure Proxy — An application proxy between nodes or between a client application and a B2B Integrator server. It provides a high level of data protection between external connections and your internal network. Define an inbound node definition for each trading partner connection from outside the company and an outbound node definition for every company server.

IBM Sterling File Gateway — A framework for movement of large and high-volume file transfers, with end-to-end visibility of file movement in a process-oriented and highly scalable framework. This framework alleviates file transfer challenges, such as protocol and file brokering, automation, and data security.

IBM Sterling Connect:Direct — A point-to-point (peer-to-peer) file-based integration middleware meant for round-the-clock unattended operation, which provides ensured delivery and secure high-volume data exchange within and between enterprises.

IBM Sterling Partner Engagement Manager — A system that enables faster onboarding, collaboration, interaction, monitoring, and visibility of activity flows between an enterprise and their partners, customers, and suppliers.

IBM Sterling Transformation Extender — A powerful, transaction-oriented data integration solution that automates the transformation of complex high-volume transactions. Supports EDI, XML, SWIFT, HIPAA, and other standards-based B2B integration, as well as the real-time integration of data from multiple applications, databases, messaging middleware, and communications technologies across the enterprise.

IBM Sterling Control Center — A centralized monitoring and management system that enables operations personnel to continuously monitor business activities across the enterprise. IBM Sterling Control Center also enables the management of Connect:Direct servers configuration and licenses.

Valerie Westcott