By Phil Coulthard
Business process management can only succeed when there is a close partnership between IT and business. This collaboration is most critical when it comes to designing the processes themselves, both capturing today’s as-is information and tomorrow’s to-be information. Ensure that all business processes have a business owner who is the subject matter expert for that process. This process owner should attend all playbacks and have a final signoff on the process model.
Applicable editions: Express, Standard and Advanced
Applicable releases: All