Use BPM to handle exception cases for RPA

When automated activities are being implemented by bots in RPA, there are times when RPA cannot complete specific tasks in a batch of scheduled activities due to an unforeseen technical issue, task complexity, or business exception. For a given bot these exception cases might result in as much as 20% of activities that cannot be fulfilled automatically. When this happens, a business user must process the exception cases manually. You can use a process running on the BPM Express capability packaged in IBM RPA with Automation Anywhere or separate IBM BPM license to automate this handoff and provide a GUI that allows the business users to complete the task.

See sample: Use BPM to handle exception cases for RPA

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