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KEYNOTE: Resiliency and Business Update Panel Discussion


Resiliency and Business Update Panel Discussion

Andrea to give a perspective on Business and Operational Resiliency – especially in light of the COVID-19 Pandemic, and she will host a panel to discuss the market/client view of Business and Operational Resiliency, as well as the current state of accelerated cyber security attacks given the vulnerabilities caused by COVID-19. She will also give a view of what the IBM company is doing for Business Continuity Management (BCM) and how we are keeping our employees and clients safe in this highly volatile environment. Her guests on the panel will be:

Allen Downs, VP, Global Sales, Business Resiliency Services

BJ Klingenberg, CTO, Business Resiliency Services

Speaker Bio

BIO – Andrea Sayles – Andrea has more than 40 years of experience in IBM Sales and Services and has consistently worked to build teams responsible for IBM’s leadership in our Global and Growth Markets Andrea was named the GM for Global Business Resiliency Services in April of 2018. Having a broad base of experience managing some of IBM’s largest global clients in both IBM Sales and Services made her uniquely qualified for this critical and growing business. Prior to taking this role, Andrea spent 6 years in Global Markets as a Managing Director (MD) in support of IBM’s largest global accounts based in Singapore and London. As an MD, Andrea has been responsible for the entire portfolio of our client’s business with IBM, including the Enterprise and Business Segment relationships with IBM on a worldwide basis. Andrea also spent 18 years in Global Technology Services managing some of IBM’s most visible global accounts, working to manage clients with complex transitions, particularly focused on migrating these clients from competitive environments to IBM. During this time in Global Services she was awarded the prestigious Lou Gerstner Award for Client Excellence – IBM’s highest recognition for dedication to client success.
Andrea also led the team responsible for the divestiture of IBM’s Global Network to AT&T, and has also held leadership positions in Human Resources, Operations, Technology, and Manufacturing in IBM.

BIO – BJ Klingenberg has over 36 years of IT architecture, strategy and development experience. He serves as Chief Technology Officer for Client Technology Enablement for IBM Business Resiliency Services and creates global technology standards and strategies for GTS for Backup as a Service, Disaster Recovery as a Service, and Cyber Resiliency and Recovery. BJ holds a Bachelor of Science in Computer Science from the University of Illinois and a Master of Science Degree in Computer Science from the University of Arizona.