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CSMO – a modern approach to IT Service Management

Abstract

This session using several client examples will help you understand how a lack of modern service management impeded enterprise success. These examples will also be utilized to describe how Cloud Service Management and Operations(CSMO) practices helped the client to overcome the service management concern thereby delivering the desired enterprise success.

Speaker Bio

BIO – Kevin Green – Kevin has over 30 years developing, managing and implementing IBM Service Management offerings. That time includes architecting custom service management solutions to meet specific client needs. Kevin has led several Cloud Service Management and Operations(CSMO) client engagements including Garage for CSMO, RACI, Site Reliability Engineering and AI Ops. He has guided clients worldwide in the implementation of modern service management.