Maintain Transact XML
This section contains important information about how Transact operates, maintains
Acoustic Campaign databases, and there is also some basic troubleshooting
Transact and Acoustic Campaign synchronization times
- Acoustic Campaign Database maintenance by Transact
- Transact / Acoustic Campaign Synchronization Times
Transact and Acoustic Campaign are independently operating programs and servers. Transact uses Acoustic Campaign databases, Acoustic Campaign email templates, Acoustic Campaign Automated Messages, and Acoustic Campaign Tracking. To do so, you must synchronize the information between the two programs.
Changes to VMTA Retrieval
VMTAs are retrieved in the following order:
Changes in Acoustic Campaign
If you make a change in Acoustic Campaign, such as adding a database, changing a template, creating an automated message, or adding an IP address for submitting XML documents, allow up to 20 minutes for Transact to become aware of these changes.
Submitting information Using XML
Information that is submitted through the XML Submit document synchronizes with Acoustic Campaign after a short time. Acoustic Campaign then adds the data to the database, and
tracks the hyperlinks through this mechanism. After the information is submitted through the XML
Submit document, allow up to 1 minute for the information to synchronize with Acoustic Campaign.
complete, the link works, but Acoustic Campaign does not track it.
Acoustic Campaign Database Maintenance by Transact
Transact maintains its databases in Acoustic Campaign. Because of the large amount
of data, databases can become unwieldy, so Transact removes some contact detail after some time, as
shown in the list below.
Transact deletes database data based on the organization’s
Data Retention settings, and then it is archived like regular Acoustic Campaign data.
Campaign detail remains available from the reports.
Saving recipient-level detail
If you want to keep recipient-level detail after the specified date for your organization, you must export this data and save it on your computer.