UI Capture installation and implementation

UI Capture installation and implementation

Before you install and implement UI Capture, you must verify the software release that is used by your system.

Before you begin installation and implementation, review the guidelines for use. See UI Capture usage guidelines.

Install version

Before you begin to implement UI Capture, verify that you have the latest version of the software.

You can access the installation package through IBM Passport Advantage Online.

This section contains details on how to implement of the Acoustic Experience Analytics (Tealeaf) UI Capture library.

Note: Depending on the complexity of your web application, an Acoustic Experience Analytics (Tealeaf) UI Capture library implementation can require Acoustic consulting services. For more information, contact Acoustic Professional Services.

Support for RealiTea Viewer

The Acoustic Experience Analytics (Tealeaf) RealiTea Viewer is a stand-alone desktop application that can be used to replay sessions captured by Acoustic Experience Analytics (Tealeaf), including client UI events.

To replay sessions that include UI events, you must install RealiTea Viewer on your local desktop.

Note: Replay of sessions that are captured by UI Capture is not fully supported in the RealiTea Viewer.

  • The JSON messages that contain UI events are not fully supported in the RealiTea Viewer.
  • For replay of JSON messages, use Browser Based Replay.
Note:UI Capture is compatible with Release 8.6 and later. It is not compatible with earlier releases.

Support for mobile web application capture

To capture data from mobile web applications, a license for Acoustic Experience Analytics (Tealeaf) CX Mobile is required.

See “Client Framework Versions” in the Acoustic Tealeaf Client Framework Data Integration Guide.

Passive Capture Application configuration

By default, the Acoustic Experience Analytics (Tealeaf)Passive Capture Application captures a number of the mimetypes that are posted by rich internet
applications. Depending on the type of application you are deploying, you can enable the capture of more types.

Acoustic Experience Analytics (Tealeaf) UI Capture requires the Passive Capture Application to be configured to enable capture of JSON content in the request.

You must also configure the Passive Capture Application to capture the wanted POST traffic. Passive Capture Application can be configured to include or exclude specific file extensions, mimetypes, and POST types.

Note: Be sure to verify that your Passive Capture Application installation was configured to capture JSON mimetypes.

If dynamic JavaScript or CSS style sheets must be captured, the Acoustic Experience Analytics (Tealeaf) Passive Capture Application must be configured to capture this content. Avoid capturing dynamic versions of content that is typically static. As an alternative, you can capture this content to a static archive.

Join The Discussion

Your email address will not be published. Required fields are marked *

Privacy Preference Center

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?