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Watson Customer Experience Analytics

Explore the analytics platform that lets you view your sites and apps from the customer perspective to discover opportunities.

Visualize your customer journeys

Watson Customer Experience Analytics allows you visualize customer journeys, replay sessions, and get the insights you need to create effortless customer experiences. Learn about what you can do by exploring our developer resources.

What is Watson Customer Experience Analytics?

Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

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