Webinar: Use IBM Watson Discovery to Answer Customer Queries

April 10, 2020

The typical customer care chatbot can answer simple questions, such as store locations and hours, directions, and maybe even making appointments. When a question falls outside of the scope of the pre-determined question set, the option is typically to tell the customer the question isn’t valid or offer to speak to a real person.

In this webinar, we are going to show you how to use Watson Discovery Service and make use of the Smart Document Understanding (SDU) feature to annotate a sample document and enable Watson Discovery to answer natural language queries and we will link it to Watson Assistant.

Using Watson Assistant, we will use a standard customer care dialog to handle a typical conversation between a customer and a company representative. When a customer question involves operation of a product, the Assistant dialog will communicate with the Discovery service using a Webhook.

Services used:

  • Watson Discovery
  • Watson Assistant
  • IBM Cloud Functions

Prerequisites & Required Installations:

  • IBM Cloud Account – Login in or Sign up at http://ibm.biz/WebinarDiscovery
  • Node v8.x or greater & NPM 5.x or greater – https://nodejs.org/en/download/


3:00PM – 3:10PM —> Onboarding and Signups
3:10PM – 3:40PM —> Intro to Watson Discovery, Watson Assistant & Cloud Functions
3:40PM – 5:00PM —> Code Lab & Questions

Register for the livestream here: https://ibm.biz/BdqjwR

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