The melting pot of New York City is home to many languages. When it comes to integrating Watson Language Translator, CrowdMole’s use case enhances the speed of communication, improves responsiveness, and results in customer satisfaction when deploying IBM Watson to provide multilingual capabilities.
CrowdMole and Watson Language Translator
Colin Sumter from CrowdMole, tells how everyday people need to perform transactions, yet don’t have the right words to describe what they need. To connect with their clients, CrowdMole leverages Watson Language Translator’s customization tools to help account for these nuances.
One of our methods of communication with clients is Twitter. When we receive questions in various languages we identify the language and then respond in the native language through a multilingual tool powered by Watson. The tool serves as a real-time translator to help personalize the customer’s experience.
In an era of connected devices, businesses require ways to personalize their communications to foster meaningful relationships that will accelerate commerce. With an estimated market size of $45B, tapping into this market is now easier than ever. By speaking and understanding your user’s habits, multilingual solutions result in increased satisfaction and drive long-lasting customer relationships.