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[Crowdcast] Automate Customer Care


January 11, 2022 5:00 pm EEST

 🎓 What will you learn? 

Artificial Intelligence (AI) in communication with end users is now an integral part of digitized companies. Simple chatbots are often used to answer general questions. Cognitive Assistants that are based on Watson AI, however, should be deeply integrated into business processes to deliver real added value and automate your Customer Care services. Learn how to automate Customer Care with Watson in this session! During the session, you will not only learn the basic principles of an assistant, but also how to connect it with third-party databases and software, such as Jira Software or Hubspot CRM System through serverless Cloud Functions and thus integrate it into existing processes. In addition, you can build Contactless UIs (CUI) with Watson and interact with your assistant by just using your voice. You will be surprised how easy, intuitive and fast you can successfully automate Customer Care with Watson AI!

🛠  What are the pre-reqs?

Register here: https://www.crowdcast.io/e/auto-data-ai/6  

Create a IBM Cloud account via the following link: https://ibm.biz/BdfpTd

🤖 Accelerate your Automation, Data & AI Journey!
Interested in Machine Learning and Data Science? Discover automation like you’ve never seen it before: in customer service, the AI lifecycle, document processing and classification, application monitoring for cloud-native applications, and Robotic Process Automation! Register for free and get ready to learn about all these amazing technologies with live-demos in this series of virtual events. Get hands-on and build your own app afterwards.

👍  What’s the benefit for you?

In the last session of this event series you will have the opportunity to bring your own use case / problem / data / application / processes / documents / … and pitch it in 10 – 15 minutes to our IBM technical staff. They will give you feedback, provide technical support, and perhaps even become part of your project!

🎙 Speakers
Felix Augenstein is a Data Scientist at IBM and part of the Hybrid Cloud Build Team in the DACH market. His focus is on technologies like IBM Watson, Data & AI, as well as Automation. On these topics he enables independent software vendors (ISVs), system integrators (SIs), business partners, and other stakeholders in the ecosystem. He also supports them in the project-based integration of these technologies into their own products. Additionally, Felix creates content and tutorials for the developer community, which are then distributed through digital channels.

Berlin, Germany