The typical customer care chatbot can answer simple questions, such as store locations and hours, directions, and maybe even making appointments. When a question falls outside of the scope of the pre-determined question set, the option is typically to tell the customer the question isn’t valid or offer to speak to a real person.
🎓What will you learn?
You will learn how to use the Watson Discovery Service and make use of the Smart Document Understanding (SDU) feature to annotate a sample document and enable Watson Discovery to answer natural language queries coming from customers.
The session will include a hands-on demo on how to get started with Watson Discovery and SDU.
👩💻Who should attend?
– Developers who are interested in advancing their chatbots and integrate Smart Document Understanding to answer customer queries.
– Anam Mahmood- Developer Advocate, IBM, U.A.E
-Sidra Ahmed- Developer Advocate, IBM, U.A.E
By registering for this event, you acknowledge this video will be recorded and consent for it to be featured on IBM media platforms and pages.
Dubai, United Arab Emirates