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Artificial Intelligence

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Webinar-Build automated customer support for emails

November 26, 2018  |  Webcast

Organizations receive communication daily from their customers through various channels like emails, phone calls, and job applications. For better customer support, itbs important to act on these communications quickly and accurately. However, manually handling the thousands of emails is time consuming and can be error prone. Building an automated, intelligent system to handle customer communication is needed. This webinar will walk you through steps on creating an automated and cognitive method of providing customer support, by creating a system that understands the intent and content of emails, determines if the email has all of the required information to process the request, and composes an email asking for missing information. After the webinar developers will learn how to build custom model to extract entities of their domain and integrate it with mail server,database and IBM Watson API's to see the emails being auto processed using a simple user interface.


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