The IAM Service Station
While working with IBM Security Identity and Access Management products, you might come across deployment problems or the products not meeting your desired scenarios. IBM provides several channels that you can leverage in resolving your issues. The IAM Service Station provides details about several ways in which you can connect with IBM IAM development and support teams to help you resolve your issues. It is the prime point of contact to get the best IAM product deployment practices and solutions for your deployment problems.
Facing a problem while using the IAM products ?Follow the steps below to resolve your IAM deployment issues
Step 1 – Access the IBM IAM online product documentationMake sure that you have understood the product capabilties and related features by referring to the online documentation website, IBM Knowledge Center. Each of the product contains release information, product limitations and troubleshooting details.
Step 2 – Get answers from technical experts in the fieldAccess the IAM Technical Forum to figure out whether other customers have faced a similar problem in the past, and whether there exists a solution for it. If you think your problem is unique, you can post your problem on this forum. Experts from IBM development and support teams are active on this forum, who can assist you to resolve the problem that you face. This community is a technical forum focused on addressing questions within the People (IAM) pillar of the IBM Security Systems division offerings. All information is for community discussion and should not be considered as an IBM official support channel.
Step 3 – Raise a Service Request (PMR) to engage with IBM Software Support teamEngage with the IBM Software Support team to resolve the problem you are facing, by creating a service request (PMR) and describing your problem in details. Raise a new service request Additionally, the IBM Support Portal gives IBM customers a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. Customized based on your product inventory, entitlement, and geography, the IBM Support Portal lets you personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution. The IBM Support Portal also has many special features that are available only to IBM Accelerated Value customers.
Step 4 – Submitting a product requirement (RFE)Sometimes what appeared to be a defect turns out to be working as designed (or broken as designed as some Customers phrase it). In that case you need to open a product requirement. You can search for requirements similar to yours or open a new requirement. You can search for requirements similar to yours or open a new requirement through IBM’s Request for Enhancement (RFE) Community. Opening an RFE allows you to communicate directly with product management and community peers.
Step 5 – Subscribe to IBM Support notificationsIBM Support Portal provides ability for customers to keep updated with all the latest support news, fixpack announcements, APARs availability, Support events, etc related to a product. Access the My notifications page to subscribe for support notifications.