Originally posted July 7 2014 | Visits (1378)
If you have a problem when using Integration Bus, the IBM Support team will work with you for diagnosis and problem resolution. ¬†However there is some information published online about known problems which have already been diagnosed and fixed via APARs. ¬†This article gives some tips on how to find those lists.
You may want to check the lists of known fixes yourself to see whether a later fixpack may resolve your issues. ¬†You may also want to check whether the issue you are seeing is already known to IBM Support, even if it is not yet released in a cumulative fixpack. ¬†The Support website allows you to look at both of these lists.
The first method is to use the Readme file provided with each fixpack:
The page for Recommended Fixes for each version has a link to the latest Fixpack, and that lets you see what fixes are included, with links to see the detailed symptoms and resolution for each one.
There is a second method to see known and fixed problems before they are included in a Fixpack, also using the Support pages. ¬†As APARs are fixed and closed by the Support team, details appear on the Support website and you can see and search for them by content or date. ¬†The way to do this is:
- Go to the Integration Bus support site. ¬†This should land you here:
- Look under the “Product Support Content” heading and click “All product support content“:
- This opens a new page with a long list of documents. ¬†Now use the filters to restrict what is shown to just include APARs (problems fixed) and optionally, select a version you are interested in:
- Having done this, you will see a list of recently fixed problems, newest first. ¬†You can filter or search this list further if you want. ¬†For example:
Using a combination of these two techniques, you can quickly check for existing issues without raising a support request. ¬†You can of course follow up with the Support team if you are not sure, or if you need to request a fix which is not yet delivered in a Fixpack.