Use the “Dynamic Guides” for troubleshooting IBM Integration Bus and WebSphere Message Broker.

These guides have been created from the knowledge of experienced IBMers in a team led by IBM Support.

Dynamic PD Guide shown on a 7-inch Android tablet

This is the fruition of work by a select team of IBM experts to create a knowledge base that could be accessed by customers to:

  • Provide solutions to common problems that users can implement themselves
  • Educate users about how IBM Integration Bus and WebSphere Message Broker works

The team includes experienced IBMers from Level 2 Customer Support, Level 3 Customer Support, Product Development, and User Technologies. For each area of interest, they create a mindmap of knowledge about problems and their solutions, and transform this into a dynamic guide to help you progress from problem to solution.

The dynamic guides are implemented to work across the variety of web browsers, and on mobile devices with more-limited screen sizes.


QR code for https://ibm.biz/pdstartdeploy Dynamic troubleshooting guide for WebSphere Message Broker (startup and deploy)
Use this dynamic guide to help you determine the cause and resolution of problems that you might have experienced using runtime commands and startup with WebSphere Message Broker.

QR code for https://ibm.biz/pddiagnostics Dynamic troubleshooting guide for WebSphere Message Broker (diagnostic information)
Use this dynamic guide to help choose logs, trace, and other information to help resolve problems that you may have experienced with IBM Integration Bus or WebSphere Message Broker, and to help collecting diagnostics required when engaging IBM’s defect support teams.

Try out the guides, and let us know what you think; for example:

  • How well does the information help you troubleshoot problems?
  • How well does the dynamic nature of the Guide help?
  • What other subject areas do you think a Dynamic Guide could be useful for?

If you have any comments, you can add them to the technote “Dynamic Problem Determination Tool for WebSphere Message Broker” at http://www-01.ibm.com/support/docview.wss?uid=swg21652286

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