Check the system status page

Find out the current operational status of IBM App Connect on IBM Cloud and details of any scheduled maintenance; check the IBM App Connect status page.

Get help from our developer team & the community…

Join the discussion
The IBM App Connect development team is actively moderating your questions on IBM Developer Answers. Join the discussion!

If you have questions about the service and getting started instructions, post your question on IBM Developer Answers and tag your question with “app_connect” (with an underscore).

Access IBM Support

If you need support for App Connect on IBM Cloud, you can add (submit) a ticket through IBM Cloud unified support, which you can use to assign higher severity levels (depending on your support plan); see Add a ticket form. When adding a new ticket, the form adapts to your input to help you select appropriate values for fields. Select appropriate values, as shown…

  1. Ticket type: Technical
  2. Resource context: Cloud Foundry
  3. Technical area of support: Integrate
  4. Select values for Region, Organization, and Space. These fields offer values for what you are allowed to add tickets for.
  5. Associated resource: Select the App Connect instance that you need support for
  6. Severity: If you have advanced support, select an appropriate severity for the ticket
  7. Subject: Add a subject for the ticket
  8. Brief description: Add a description of the problem that you need support for
  9. Add an attachment: (Optional) Attach up to 10 files and 25 MB total
  10. Include another user to the ticket: (Optional) Enter an email address and then click Enter

General docs: IBM Cloud Docs / Getting customer support.

Before submitting a request for support, check the help provided in the IBM Developer Answers forum, and consider asking a question there: App Connect forum.

Submit enhancements
Have an idea for a product enhancement? or just a suggestion for this site?