Here are some tips that might help you get unstuck.

  1. Check that you followed the steps outlined in the documentation exactly.
  2. Check whether the issue you are seeing is a known issue with the release.
  3. Check the troubleshooting section of the documentation for tips on resolving common problems.
  4. Check the ITOA dW Answers forum. Someone else might have encountered a similar problem. Or ask a question.
  5. Run the script to gather troubleshooting information using the steps here. If you feel that you would like to delve into the logs yourself, see the Analyze the collect.log file topic. Otherwise, open a PMR. For instructions, see IBM Support.

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