I had to smile when I saw Neneh Cherry’s own IT meltdown, a ‘blue screen of death’, at Glastonbury Festival. We all know the fragility of IT in our personal lives. But a Business’s IT Operation Centre has to deal with many incidents like this. How many? For some businesses, we’re talking about thousands of tickets…every single day. What if I told you there was a way to reduce IT Operation tickets by 60%? Here are 5 concrete steps to go from ITOps to AIOps.

ITOps to AIOps in 5 steps
ITOps to AIOps in 5 steps

1. Connect, observe and ingest

You can’t manage what you don’t observe. You need connections to everything in the local, hybrid and multi-cloud environment. Once connected, ingest and start listening.

2. Reduce noise and incidents

Those devices are going to get very talky. Some talk is vital to the success of your business. Most is prattle. You know those headsets that provide intelligent noise-cancelling technology, freeing you from distractions? AIOps is like a set of Boses for your incident list.

3. Get relevant context

I’m sure you’ve all heard the story of the 3 stone masons. In the Operations Management Centre you have the 3 support engineers.

I’m restarting this app that crashed for the 3rd time today,” says the first.

I’m rebooting this overheating machine,” says the second.

I’m fixing the aircon,” says the third.

Don’t waste time rebooting stuff when it’s 40 degrees in the server room.

Context is everything.

4. Collaborate

To be successful in business, and in life, you need to connect and collaborate.” – Richard Branson

Collaboration is the lifeblood of the modern workplace. The left hand must know what the right hand is doing. The administrator wants to know who last upgraded the VPN software. The engineer wants to know why he can’t reach GIThub. The IT Ops manager wants to know why it wasn’t fixed yesterday.

The key is intelligent tooling that helps you collaborate and keeps everyone in the picture.

5. Automate response

I love that feature that fills in my personal details in a web form. Name. Address. Postcode. Why waste time again and again and again?

Automation saves time. And when you’re dealing with thousands of things every day, those little savings soon mount up. I don’t know about you but I want tools to automate as much as possible. As often as possible.

From ITOps to AIOps …

Imagine what you could do with a reduction of up to 60% IT Operation tickets …. Go from IT Ops to AI Ops in 5 concrete steps.

Find out more

  • Discover how to modernize IT operations management (ITOM) with artificial intelligence operations (AIOps) and hybrid deployment options at the IBM ITOM site.
  • For details and pricing information about IBM Netcool Operations Insight (NOI), visit the IBM NOI site
  • NOI 1.6 released on June 31 2019. Read more about the new features of NOI 1.6
  • Explore NOI 1.6 further in this series of blogs from the technical team who created this release.
  • 3 comments on"ITOps to AIOps: 5 concrete steps with NOI 1.6"

    1. Love your analogies, Matt! Thanks for sharing!

    2. Vinod Uniyal July 26, 2019

      Very nice, simple and clear.

    3. Excellent Matt. Thank you

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