Verizon, which provides the largest 4G LTE network in the United States, partnered with IBM to harness its data and build its Cognitive Customer Experience platform.  Backed by Streams and Watson, the platform ingests data from several sources, including the audio from ongoing calls to its call centers.

 
The solution includes the new Speech2Text toolkit, available in Streams 4.2.  Analyzing ongoing conversations in real time and correlating it with data from other sources allows Verizon to provide a more optimized and personalized customer experience to its customers. See this video to see how it was done!

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