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Support for Node.js when you need it

As the popularity of Node.js grows, more companies are using the runtime for their business-critical applications. We know you and your customers need a formal support offering for Node.js, so we created two levels of commercial support for Node.js: the IBM Foundation Support for Runtimes and the IBM Advanced Support for Runtime Frameworks.

IBM Foundation Support for Runtimes

Foundation Support provides coverage for the open source Node.js runtime. Support is available for the two most recent Node.js long-term service (LTS) versions — Node.js V6 until April 2019 and Node.js V8 until the December 2019. The current LTS schedule can be found here.

The Node.js runtime support is available regardless of which modules you are using within your application.

Support is available for wherever you want to deploy the runtime: whether that’s on your own machines or in the cloud, and whether that’s IBM Cloud, Amazon Web Services, Microsoft Azure, Heroku or somewhere else.

IBM Advanced Support for Runtime Frameworks

Advanced Support expands on Foundation Support, providing additional coverage for the Express.js and Loopback frameworks as well as the packages on which they rely.

Monitoring capabilities are covered via the appmetrics and appmetrics-dash packages.

These provide you with the majority of what you need in order to be able to create, deploy, monitor and scale production-grade web applications and mobile back ends using Node.js.

This is part of IBM’s commercial support for open source programming languages and their popular runtime frameworks, which currently covers Java, Node.js and Swift.

For more information visit the IBM Marketplace, or contact jimmail@uk.ibm.com

Note: A Node.js support offering for z/OS is already available.

Support offerings at a glance

The following table shows an overview of the current and new support offerings.

Online support IBM support for runtimes IBM advance support for runtimes
IBM Developer Answers: Ask questions, get answers X X X
Slack: Join the conversation on #node.js-at-ibm X X X
Runtime support ¹: Node.js support includes LTS versions of Node.js on the V8 JavaScript engine, appmetrics, appmetrics-dash, generator-nodeserver X X
Popular framework support ²: Support for LoopBack, Express.js, and other popular Node.js modules X
Availability: Hours X Days Dependent on work hours of your time zone 24×7 8×5 8×5
Cost Free Purchase Now Purchase Now
  1. This offering provides support entitlement for Node.js, Java, and Swift.
  2. Included Node.js modules are express, express-session, body-parser, passport, cloudant, mongodb, redis, cfenv, bluemix-appid,bluemix-autoscaling-agent, log4js, strong-supervisor, loopback and connections built with LoopBack. As a polyglot offering this also includes the Kitura framework for Swift. Note: This list is expected to grow; contact us to discuss specific needs.
  3. Availability determined by the work hours of your time zone.
Node.js staff, IBM Developer