With the new ServiceNow integration, Continuous Release can manage ServiceNow changes requests. By adding ServiceNow-type tasks to a deployment plan, you can create ServiceNow change requests and manage them through their entire lifecycle.
A ServiceNow task can perform any of these actions:
- Create a change request and set any request properties. You can use the ID returned by ServiceNow with other tasks that affect the change request.
- Wait actions respond to changes in a ServiceNow change request. For example, a task might wait for the Approval field to change to
- Update actions can modify any request property, including state. For example, you might update a change request’s state to
A typical deployment plan might contain a task that creates a changes request, another task that waits for activity from ServiceNow, and several others that update and close the change request.
A ServiceNow task can use the default types–normal, emergency, and standard–or custom types, such as
Expedited. ServiceNow tasks also support Continuous Release properties. A single task can reference both Continuous Release and ServiceNow properties.
ServiceNow tasks work with Internet-accessible instances of ServiceNow, such as
my_instance.service-now.com. ServiceNow tasks work with the Jakarta release of ServiceNow and reference the current API version.
See the Continuous Release documentation for information about the ServiceNow task type.