About this video

Anamita Guha discusses the lanscape of conversational interfaces and the role AI has to play whether the cnversation is via text message, a phone app, web interface, Facebook Messenger, home devices, or any other platform. She discusses the most common use case people think of which is customer support applications. But Anamita notes that there are other huge opportunities for conversational interfaces such as therapy applications that help people feel safe and anonymous. Anamita discusses how the nature of the interface changes the nature of the conversation which the the AI-driven technology has to adapt to.