Our new expressive voice takes the first steps to remedy this lack of Emotional IQ in a conversational interface. Using a simple markup language, phrases such as â€śWe are offering you a large discountâ€ť can be uttered in a cheery tone, â€śI just made a mistakeâ€ť can be spoken apologetically, and â€śI did not understand thatâ€ť can be said with a touch of confusion.Other examples of Watson Developer Cloud services with Emotional IQ include Tone AnalyzerÂ and Personality Insights. Look for continuing enhancements in this space as we continue to try to bring increasing natural interaction capabilities to developers!
Watson has taken a small but significant step in making computer conversations more human-like by releasing its first Text-to-Speech Voice with expressive capabilities. Todayâ€™s text-to-speech systems are highly intelligible but lack the ability to interact with emotions. The same tone of voice is used to express happy and sad news; there is never any sign of confusion, and confidence is exuded when apology is more suitable.