We are all familiar with profile pictures on social media, we love to show off our most professional looks on LinkedIn and our favourite social moments on Facebook. Profile pictures are not limited to social media platforms, did you know that you can upload a client’s photo to their Watson Care Manager summary? Why is this a good idea? I had a chat with one of the designers behind Watson Care Manager to find out more.Â
From a practical perspective, having a client photo is great as it allows the care manager to put a face to the name. The care manager will recognise the client when they meet face to face and can avoid any introductory awkwardness.
On a more psychological level, the picture humanises the client for the care manager, showing us a real person and not just a case file of medications, lab results and other data.Â Making the client real in this way can foster empathy in us. Having empathy for our clients is critical as studies* have shown that empathic engagement in patient care can lead to better patient compliance, more accurate prognosis, and increased patient satisfaction.
So a client’s picture doesn’t only paint a thousand words, it can foster empathy which can help us to help our clients to achieve their goals.
You can read more about adding client photos in the Knowledge Center.
How are you using Watson Care Manager? Join the discussion below.
*DiMatteo, M. R., Sherbourne, C. D., Hays, R. D., Ordway, L., Kravitz, R. L., McGlynn, E. A., et al. (1993). Physiciansâ€™ characteristics influence patientsâ€™ adherence to medical treatment: Results from the medical outcomes study. Health Psychology, 12, 93â€“102.
*Dubnicki, C. (1977). Relationships among therapist empathy and authoritarianism and a therapistâ€™s prognosis. Journal of Counseling and Clinical Psychology, 45, 958â€“959.
*Zachariae, R., Pedersen, C.G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., & Von der Maase, H. (2003). Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. British Journal of Cancer, 8, 658â€“665