Back in May, I published a blog about using the Social Program Management welcome page to find your way around Knowledge Center. In this blog, I’m going to delve into the content under the welcome page to highlight some of the information you can find in the Knowledge Center, and the new content added since the 7.0.5 release.
The Knowledge Center (KC) contains the official product documentation for IBM CĂșram Social Program Management. If you’re a business analyst, you’ll find information about all aspects of the product, from high-level overviews of product features, to detailed business analyst guides. If you’re an administrator or a developer, you’ll find installation, development, and configuration information. Also included are sections that tell you all you need to know about specific applications, such as the IBM Social Program Management Design System or IBM CĂșram Smart Navigator. To see a table of contents, click the icon near the upper-left corner:
Take the quick tour to see an overview of all the Knowledge Center features, including searching, printing, and saving to PDF:
The version 7.0.7 Knowledge Center contains documentation for the latest 7.0.7 refresh pack, and for previous versions back to and including the version 7.0.5 mod release. Version icons indicate content that applies only from a particular release, for example:
Get started with a release by reviewing What’s new, which gives you a convenient summary of the new features and enhancements in Social Program Management, with links to the detailed info in the Knowledge Center.
Some Knowledge Center for the first half of 2019 include:
- Enhanced evidence documentation: Evidence is an essential component of social programs and services. Previously, information that relates to designing, developing, configuring, processing, reviewing, and sharing evidence was distributed across several Knowledge Center locations. We’ve reorganized the information into a single, consolidated evidence section that makes it easier to find the information that you need. The new Getting started section has links to answers for commonly asked questions about evidence. Use the new Designing evidence section to start planning your evidence solution. Finally, see the improved evidence sharing triggers topic to learn more about how evidence sharing occurs as part of the intake process based on case participant roles and sharing from other cases.
- Universal Access (New) updates: Citizens can use the life events feature to report significant life changes that might affect the programs and services that they receive. Developers can now develop high-quality custom code much faster thanks to a number of enhancements to the development environment, including the IBM Social Program Management Web Development Accelerator, the new test framework, and the ESlint package.
- Refreshed development compliancy documentation: Review the updated development compliancy guidelines and ensure that you comply so that IBM Support can better support your custom implementation.
- New evidence period customization hook: Use the new evidence period customization hook point to customize the default business start and end dates on an evidence record.
- Adding members to cases and households in Income Support and Health Care Reform: Several enhancements to Social Program Management Solutions mean it’s now easier to add a new household member to a case, and to re-add a member to a household.
- Recording backdated placements in Child Welfare: The enhanced Child Welfare placement functionality now makes it easier for caseworkers to use the new End Date/Time picker on the New Placement modal to enter an end date. Caseworkers can enter a backdated placement that includes a period where at least one place for a provider is available.
- New navigation hook for IBM CĂșram Smart Navigator: IBM CĂșram Smart Navigator enables quick navigation to predefined persons, pages, or tabs. Use the new navigation hook to insert custom processing to display important information to the caseworker during navigation to a search result that, otherwise, might be bypassed.