Welcome to the third in our blog series that shows you how to make the most of IBM Knowledge Center. The series also highlights important content that we added in recent releases of the Knowledge Center.
In this blog, we’re going to share some tips on searching the Knowledge Center, and focus on the content that was introduced in the 7.0.8, 7.0.9, and 7.0.10 releases.
Searching the Knowledge Center is easy. On the home page of the Knowledge Center, the search box is prominently displayed in the upper right.
The following list outlines five ways that searching the Knowledge Center is similar to searching any internet search engine:
- The Knowledge Center returns a list of pages that contain the terms that you entered in the search field.
- The Knowledge Center displays suggestions for your search string as you type – you can select a suggestion, or keep typing to improve the accuracy of your search.
- The Knowledge Center keeps a record of your previous searches.
- To search for an exact word or set of words, use quotation marks. For example, searching for “SQL query cache” returns results with only that exact phrase in that word order.
- To search for an unknown character or so-called “wildcard” character in a phrase, use an asterisk (*) as a placeholder in your query. For a more precise result, place the phrase in quotation marks.
However, searching the Knowledge Center differs in an important way from searching an internet search engine: you can choose the version of the Knowledge Center that you want to search. This means that you can refine your search results so that they are specific to a particular system version, from version 6.0.5 to 126.96.36.199 of the product documentation.
To search a particular version of Knowledge Center, click the Change version or product menu and then click the relevant version, for example IBM Cúram Social Program Management 7.0.4.
Previewing your search results
The preview feature means that you can see whether a page is the one you’re looking for without leaving your search results. Click the – icon to collapse the preview page.
Viewing all the tabs of your search results
When you search, Knowledge Center breaks your search results into five tabs: Documentation, Videos, IBM Developer, Technotes, and Redbooks.
By default, the Documentation tab that contains product documentation from the Knowledge Center is displayed. Click the other tabs to see more on your search results. The Videos tab, for example, lists IBM videos from YouTube and ibm.com that are related to your search.
What’s new in the Knowledge Center?
There were lots of changes to the Knowledge Center in the second half of 2019 and early 2020. The following list highlights some of the key additions:
Building IBM Cúram Social Program Management as a containerized application with Kubernetes: Adapting to meet the needs of citizens is a challenge for any human services organization. Complex IT systems must accommodate, for example, the addition of new features for caseworkers and reflect changes in legislation. To help address the demands facing human services organization, you can now build Cúram Social Program Management as a containerized application by using the following technologies:
- WebSphere® Application Server Liberty
- IBM Cloud Kubernetes Service
- IBM MQ Long Term Support
Containerization is a way of simplifying the packaging and deployment process. The IBM Cúram Social Program Management on Kubernetes Runbook provides the essential information – including instructions, sample helm charts, and docker files – that you need to containerize your application.
Universal Access (UA) updates: The new Citizen Verification feature informs citizens when the information that they provided to an organization needs to be verified with supporting documentation. Citizens can upload the requested documentation through the Universal Access Responsive Web Application. The feature also sends notifications to both citizens and caseworkers to alert them to the next steps that they need to take. Separately, a new connectivity handler improves the user experience when citizens go offline – while citizens are using the application – by preventing data loss in Intelligent Evidence Gathering (IEG) forms. Meanwhile, developers can use generated hooks without knowing the complexities of Redux. The IBM Social Program Management Web Development Accelerator now generates custom React hooks to abstract the integration between REST APIs and Redux. Finally, the documentation for IEG has been consolidated. IEG is tightly coupled with UA and the restructured documentation facilitates more frequent updates for our customers in tandem with UA releases.
Adding a product to IBM Cúram Social Program Management for Health Care Reform: Use the new Health Care Reform steps to incorporate a new product into the IBM Cúram Social Program Management framework and to provide a newly created product with the same functionality as existing HCR products.
Using the Data Extractor: The IBM Social Program Management Data Extractor tool makes Determinations data available in a format that can be used in a data warehouse with analytic tools. You can download the Data Extractor tool from Fix Central and the Data Extractor documentation describes how you can use the tool to extract complex determination BLOB data into a format that can be more easily queried.
Tuning IBM Cúram Social Program Management: Use the Performance tuning guide to tune IBM Cúram Social Program Management in a production – or a production-like environment – and learn about the key tuning parameters for deploying the system.