To help you to prepare for upcoming releases, we are excited to give you a preview of what is coming soon in Watson Care Manager. If enabled for your organization, users will see an improved sign-in experience. Care teams will be able to download a client’s shortlisted providers and manually capture the creation date of notes. There will also be a new dashboard available in Reporting and updates to tasks data. Note: We are actively working on these items so there may be some changes prior to the production release.

  • Watson Care Manager – these updates are for all Watson Care Manager customers.
  • Reporting – these items apply to all Watson Care Manager customers using Watson Care Manger Reporting.
  • Service Providers – these items apply to Watson Care Manager customers with the Providers feature enabled.
  • Organization Units – these updates are for all Watson Care Manager customers with Organization Units enabled.
  • Community Service Referral – these items apply to customers who have licensed the Watson Care Manager Community Service Referral add on.
  • Community Service Payment – these items apply to customers who have licensed the Watson Care Manager Community Service Payment add on.
  • Connect Providers – these items apply to customers who have licensed the Watson Care Manager Connect Providers add on.
  • Connect Individuals – these items apply to customers who have licensed the Watson Care Manager Connect Individual add on.
  • Connect 360 – these items apply to customers who are integrated with the IBM Health and Human Services Connect 360 application.
  • Coming soon for all users

    Sign-in experience updates

    Watson Care Manager Reporting Connect Providers Connect Individuals

    To improve your sign-in experience, the following updates will be available:

    • Previously, if multi-factor authentication was enabled for your organization, you had to enter your second factor or passcode every time you signed in to your Watson Care Manager applications. A new configuration will be available that will always prompt you to enter your second factor unless you have previously signed in from the same location, on the same browser, in the last 12 hours. To request this configuration, customers must submit a case on the Watson Health Support portal.
    • Previously, if you bookmarked the Watson Care Manager sign-in page URL instead of the Watson Care Manager URL that was provided to you by your organization, you were unable to sign in and an error displayed. To improve your user experience, if you try to sign in using a bookmark for the sign-in page, a page will display that includes a Sign in button. Click Sign in to sign in as normal.

    Coming soon for care teams

    Downloading clients’ shortlisted providers

    Watson Care Manager

    So that clients have the information they need to decide which provider to use for a service, you will be able to download their shortlisted providers and services in PDF format. You can manually share the downloaded file with the client or others.

    Capturing notes creation dates

    Watson Care Manager

    Previously, the date that displayed for a client note reflected the date that the note was created. So that you can record a note after the event occurred and document the correct date, you will be able manually capture the note creation date. The date for notes recorded in Watson Care Manager before this change will remain the system creation date.

    New Services card

    Watson Care Manager

    So that you can view and manage your client’s services from their Summary view, a new Services card will display on the view, if configured by your administrator. If you add a provider to a service, the card will show the client service and provider.

    Coming soon for administrators

    Configuring the Services card

    Watson Care Manager

    So that care teams can see and access a client’s services from the client’s Summary view, you will be able to configure a Services card for display. You will be able to show or hide the card and configure the number of records to show in the card.

    Coming soon for Reporting

    Additional Budget folder

    Reporting

    So that you can create reports based on client budgets, a Budget data folder will be available in the Reporting application.

    Updates to Tasks data folder

    Reporting

    • So that you can create reports that show which tasks are assigned to which care team role, user, or program, the Tasks data set will include program, users, and role content.
    • Relationships between tasks and individuals, and tasks and care teams, will be updated. Existing reports show only individuals and care team members with assigned tasks. Note: After the update, existing tasks reports will show individuals and care team members with and without assigned tasks. If desired, you can exclude individuals and care teams members without tasks by excluding null values.

    Tasks dashboard

    Reporting

    A new dashboard will be available that displays tasks data in a consumable way. The Task dashboard will help users who are assigned the super user role, such as Supervisors, to manage the tasks workload for their organization. The dashboard will show scheduled tasks by status, priority, assignment status, client, user, and role. In addition, overdue tasks by number of days, priority, age and task assigned breakdown by role.

    Notices

    IBM’s statements regarding its plans, directions and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
    Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
    The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

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