Watson Care Manager February 2017 Release Notes

What’s new or changed

New features, enhancements, and changes to improve your IBM Watson Care Manager experience.

What’s new or changed for the Care Team

Data access options

Access to protected health information (PHI) is determined by the data access option used by the organization. An organization can configure the access to be either Open Access or Care Team Access. By default, IBM Watson Care Manager uses the more restrictive Care Team access data access option that prevents unauthorized users from accessing client information. If a care manager is not on a client’s care team or does not have client registration access, the care team member can request temporary access to a client’s information in critical circumstances, if configured by your organization.

Share the care plan with others

Care team members can now download a summary of a clients care plan, and share it with the care team and the client. The summary includes demographic, care team, programs, goals, care team actions , client actions, and care opportunities information. The summary informs care team members about a client’s care plan status and help the care team to make informed decisions about a client’s care. The care plan summary can be downloaded from the share care plan link on the client summary toolbar.

Care Manager Workspace

The View All arrow icon link on the actions card is removed. Care team members can access the full list of client actions or care team actions from the appropriate link in the card.

Client Summary view
  • To give care managers quick access to the information they need to verify a clients identity, the client’s date of birth is now displayed in the context pane in addition to the client’s age.
  • Alert tooltips are available by hovering over the alert count.
Updating client photos

Care team members can now upload or remove a client’s photo by using a single update photo action. The upload and remove actions are merged into a single action.

Working with Programs

New program status of pending

Care team members can now set the program status to pending. The pending status is used when a client is assigned to a program but temporary issues prevent the client from being enrolled in the program, for example, if the client is still in hospital. Tasks can now be auto created based on the pending status, for example, a follow-up task for the care team member to check whether the client is discharged from hospital so that the client can be enrolled in the program.

Goals

When a goal that was previously added for a client is added to the client again, a new validation ensures that the time frame for the new goal does not overlap with the time frame for any existing incomplete goals. This validation applies to goals from the library and to ad hoc goals.

Actions

When an action that was previously added for a client is added to the client again, a new validation ensures that the time frame for the new action does not overlap with the time frame for any existing incomplete actions. This validation applies to actions from the library and to ad hoc goals.

Planning clients’ actions

Care team members can view any client actions that have been automatically associated with a goal as a result of completing an assessment or questionnaire on a program. This now includes actions that are added with a completed status. In addition, where actions are configured to have the start date and expected end dates auto-populated, the end date is now displayed.

Planning care team actions

Care team members can view any care team actions that have been automatically associated with a goal as a result of completing an assessment or questionnaire on a program. This now includes actions that are added with a completed status. In addition, where actions are configured to have the start date and expected end dates auto-populated, the end date is now displayed.

Creating tasks

The task name character limit is increased to 250.

When a care team member creates a task, the due date of the task is automatically populated if the administrator configured the task to have the due date automatically added.

Working with Client data

Adding Medications Data

When a care team member adds a medication client data type for a client, the care team member can now search for the medication name by using the IBM Watson Health Terminology Services. When the care team member selects a medication, the appropriate strength and dose forms for the selected medication are displayed, reducing the potential for care team members to record incorrect medication data. The terminology service that integrates with the medication data type uses the NDC 11-digit standard coding system.

New Client data types

Care team members can now capture and maintain information about a client’s vital signs. Ten new data types are now available, which allow care team members to capture measurements that indicate the client’s essential bodily functions. The new data types are organized in a new data type category named Vitals.

In the Clinical data type category, there is a new client data type to capture and maintain information on a client’s Laboratory test results. Care team members can also view information that is received from external systems about a client’s medications, conditions, and risks. The condition data type is now populated with a list of conditions.

When a care team member is recording an individual’s conditions, the condition can be selected from a list of conditions.

What’s new or changed for Supervisors

Referrals for Inactive Clients Worklist
The Supervisor can now view a list of referrals that are received for inactive clients from an external system within a cohort. Referrals for inactive clients need to be reviewed and validated by the Supervisor before the client is activated and assigned for care management. Referrals for inactive clients can be in either of the following states:

  • Valid, for example, the client was recently discharged from hospital and referred for care management transition of care.
  • Invalid, for example, clients who have died, or moved out of the area, or who chose to opt out of Care Management can be referred invalidly in a cohort from an external system. The referring systems might not be aware of the client’s status.

The worklist provides the Supervisor with the referral information, and quick access to the current deactivation information to assist them in determining whether the referral is valid, and to accept the referral by activating the client for assignment or to reject the referral.

Supervisor workspace

Unassigned Days

The Unassigned by Aging chart is renamed to the Unassigned by Days chart. The chart displays an overview of the number of individuals that are yet to be assigned to a care manager, within previously configured range of days, for example 0 – 6 days, 7 – 13 days, or 14 – 20 days.

The expanded row view of the Unassigned list includes risk information that is received from external systems.

Enrollment Status

The Supervisor can now view the list of clients that entered the pending status for a selected program in the last 30 days.

What’s new or changed for Administrators

Configuring organization names

The administrator can now configure the organization name to display in the Care Plan Summary report that is generated for a client.

Configuring locations

The administrator can configure a library of locations for use by care teams, then care team members can select a location when they create utilization for clients.

Configuring unassigned day ranges

The Unassigned Aging chart on the Supervisor workspace is renamed to the Unassigned Days chart. The administrator can configure the range of days that are displayed on the chart.

Configuring assessments and Configuring questionnaires

The administrator can now configure up to 40 answers for a single question within an assessment or questionnaire.

The length of the description of an assessment or questionnaire is increased to 500 character limit.

The administrator can add informational text to individual questions or to clusters of questions.

Configuring focus areas for goals

The administrator can configure focus areas for the goal library. Focus areas are a specific area of client behavior or activity that a goal is intended to address, for example, Being Active, or Safety.

Creating actions

The administrator can configure a lead time for the start date of an action.

Configuring actions with the start date and the expected end date auto-populated

The administrator can now configure an action to be auto-created with the start date and expected end dates auto-populated by specifying a lead time in days from when the action is auto-created.

Recommending actions for goals

The administrator can configure an action to be added with a completed status.

Creating tasks

The administrator can configure a task to have the due date automatically populated based on the creation date plus a lead time that is given in number of days.

Creating tasks from a program

The administrator can configure tasks to be automatically created based on the new program status of Pending.

What’s new or changed for Security

Securing protected health information
A user’s access to clients’ protected health information (PHI) can now be configured in the Security application. Two data access levels are now provided to suit the security needs of organizations. Administrators can set data access as follows:

  • Care Team Access option which allows only a client’s care team members to access their PHI.
  • Open Access option which allows any users with a care team security role to access all clients and their PHI.

Defects resolved in this release

  • The user does not receive notification of session time out (after 25 minutes of inactivity) and is not returned to the login page until an action is attempted on the current page. (179989)

  • An administrator is not currently prevented from deleting a configurable client data type configured to display on a custom client summary card when there is no data recorded for that client data type. This can result in an error; the Client Summary cannot display without all required information, nor can the custom summary card administration pages display so you can resolve the problem. To avoid this issue, ensure that you delete the custom summary card configuration before you delete a client data type that is displayed in a custom summary card (178817).

  • An issue exists using Firefox where it is not possible to scroll down the page when completing a questionnaire. To work around the issue, use either the TAB button or an alternative supported browser (176048)

  • Validation errors may be displayed if you attempt to update a program status to ‘Enrolled’  or complete an assessment or questionnaire on the same day a goal on the plan was completed. The validation message “Goal X’ already exists on the Care Plan”  displays and the user is unable to complete the assessment or questionnaire, or to update the program status. The issue does not occur if:

    • If the goal is active on plan or

    • If the goal is completed the day before. (179707)

  • Client or user photos not appearing in the application when Internet Explorer 11 (IE11) is used to upload the photo file. (179025)

 

Known issues

None

 

Document information

  • Part number: 5725V59
  • Date of submission for approval: 20-JAN-2016
  • Document type:  Release Notes

Notices

┬ę Copyright 2016, 2017 IBM Corporation

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