What’s new or changed

What’s new or changed for the care team

Updates to the Care Manager Workspace

Care team actions now include an action preview screen, so that you can access the action directly. In addition, you can now quickly access the client summary from the action preview.

Updates to the Client Summary view
  • If you have selected the preferred option for a phone number, the client context panel now shows that phone number, for example the phone number that you can call.

    Figure 1 : The updated Client context panel showing that the client Laurie Thompson prefers you to call her at home. The contact preference is set on the Phone Number Data page. Click to enlarge the image.

  • So that you can quickly view any client risks, the Summary view now includes a Risks card.

    The Risks card. Click to enlarge the image.

  • You can access the Services page for the client from the Care Plan menu. On the Services page, you can add and update services on the client’s plan, as well as close services when they are no longer required. You can record the outcome of a client’s engagement with a service.

    Accessing the Services page. Click to enlarge the image.

Program graduation

If graduation applies to the program, you can set the date on which the client graduated to indicate when the client’s activities on the program were completed. Program graduation does not necessarily coincide with the client completing the entire program as clients can graduate from a program when their participation in the program is complete, even if that occurs before the care team finalize actions and tasks to complete the program.

Update program status pane showing that the client has graduated from the program. Click to enlarge the image.

Planning clients’ services

The Services features are updated. When a goal is added to the client’s plan, you can add a service from a suggested service category that best meets that particular client’s needs. If a service can resolve a barrier for a client or if a barrier can prevent an client from using a service, you can associate the barrier with the service. When a service is no longer required, you can close the service and record the service outcome from a list of configured outcomes.

Associating barriers with services

A service can be used to help resolve a barrier for a client, or sometimes a barrier can hinder or prevent an client from using services. You can associate barriers with services on the care plan by adding the service to the barrier. When the barrier no longer prevents the client using the service, you can remove its association with the service.

Recording assessment scores only

You can record the scores for assessment measures which were conducted outside Watson Care Manager, for example, if you have recorded the assessment answers on paper. Once the scores are recorded in Watson Care Manager, they can then be classified and suggestions and tasks are generated to address the issues highlighted by the scores.

So that you have a comprehensive assessment history, score-only results can be viewed alongside assessments that were conducted in Watson Care Manager.

For assessments which have question scripts configured, you can either enter a score or complete the assessment.

Click the New Assessment Score link on the Assessments page to record an assessment score only. Click to enlarge the image.

Adding tasks with a closed status

You can create tasks that have a status of Closed.

Capturing duration

You can now record duration on a new note or edit an existing note to add duration.

The updated New Note window. Click to enlarge the image.

Modifying care team members’ details

You can now record the distance between the location of the care team member and individual, in miles or kilometers and choose from listed frequency values that represent the number of visits or meetings the care team member has with an individual.

Updating a care team members details. Click to enlarge the image.

Printing assessment and questionnaires

You can now print a blank or populated assessment or questionnaire so that you can share it with third parties. The assessment or questionnaire which is visible on the screen is printed. Conditional questions are printed if they are displayed on screen when you print.

Assigning care team actions to care team roles

When you add an action, you can now assign it to a care team role.

Working with client data

Adding risk data

You can now add and view a client’s clinical risk data.

The data page with a client’s clinical risk data shown. Click on the image to enlarge.

What’s new or changed for Administrators

Configuring care planning

Configuring program graduation

As you create or edit programs, you can configure a program graduation option to enable the care team to graduate clients from programs when they complete certain parts of the program. When Program graduation is configured for a program, a client can graduate from a program and a care team member can record a program graduation date for a client, even if that occurs before the care team finalize their actions and tasks to complete the program.

Configuring program graduation. Click on the image to enlarge.

Reorder Program content

You can reorder the content modules of a Program. Drag and drop the program modules or the assessments and questionnaires within a module to position them in your preferred order.

reorder_programs

Generating tasks with a closed status based on Program
status

You can now configure the automatic generation of tasks in a Closed state based on the status of
a Program.

Creating score-only assessments

You can now configure assessments without a script so that the care team can record an assessment score only. You can edit assessment versions to change between Script assessment and Score-only assessment types.

Configuring score-only assessments. Click on the image to enlarge.

Configure tasks with a closed status to be automatically generated based on the results of questionnaires and assessments

You can configure tasks with a Closed status to be automatically created for users based on specific questionnaire responses or on an assessment classification.

Adding care team actions to a care team role for questionnaires and for
assessments

By default, care team actions are assigned to the user who completed a questionnaire or an assessment. However, you can now configure care team actions so that the actions are assigned to a specific care team role. The care team actions are added to the unassigned actions list for users with that care team role. The users with that role can accept and complete the actions.

Changes to character limits for for questionnaires and for
assessments
  • When you are adding or editing questions, the character limit of questions and of the Information field is increased to 2000 characters.
  • When you are adding or editing clusters, the character limit for the Display name of the cluster is increased to 500 characters and the character limit of the Information field is increased to 2000 characters.
Adding care team actions to a care team role for goals

By default, care team actions are assigned to the user who added a goal. However, you can now configure care team actions so that the actions are assigned to a specific care team role. The care team actions are added to the unassigned actions list for users with that care team role. The users with that role can accept and complete the actions.

Reordering questions in an assessment

When you are creating or editing an assessment script, you can now reorder the sequence of questions. Drag and drop the questions to position them in your preferred order.

reorder_questions

Configuring automatic suggestions of service categories for goals

You can now configure service categories to be automatically suggested for an client’s care plan when a specified goal is added to their plan. This means that when a care team member is adding a service to a clients plan, all services with that category are listed on the suggested service categories list. The care team member can then choose the service which matches the client’s needs from that category of services.

Change to character limit for goal names and descriptions

Goal names have an increased character limit of 250 characters. Goal descriptions have an increased character limit of 1000 characters.

Change to
character limit for action names and descriptions

Actions names have an increased character limit of 250 characters. Action descriptions have an increased character limit of 1000 characters.

Configuring service outcomes

Service outcomes are a set of outcomes that the care team can choose when they are closing a client service. If a suitable service outcome does not exist in the library of configured outcomes, you can create an outcome for the team to use. You can modify outcomes and you can hide an outcome so that it is not available for the care team to select.

The Services outcomes list view. Click the image to enlarge.

Change to character limit for task names

Task names have an increased character limit of 200 characters.

Configuring client data

Configuring client risks

You can configure a library of risks that can be created for clients. For example, the risk of a client being readmitted to hospital. You can configure the library of risks and the overall range that a risk score must be in. You can configure categories for risk ranges, so that risk scores are assigned to an appropriate category when they are entered by the care team. To control the risks that are visible to the care team, you can show or hide a risk.

Reordering the cards on the Summary view

You can now reorder the cards on the client summary view by dragging and dropping the cards into the order you require.

The new Reorder Client Summary Cards pane. Click the image to enlarge.

Configuring the care team

Configuring frequency

You can configure a library of frequency values. Care team members can then set the frequency of visits or meetings that they have with clients. You can add new frequency values and modify existing frequency values to suit the needs of your organization. You can hide values that are not needed,then they become unavailable for selection by the care team.

The Frequency list view. Click the image to enlarge.

Adding care team actions to a care team role for goals

By default, care team actions are assigned to the user who added a goal. However, you can now configure care team actions so that the actions are assigned to a specific care team role. The care team actions are added to the unassigned actions list for users with that care team role. The users with that role can accept and complete the actions.

Defects resolved in this release

  • If device has been put in sleep mode during a Watson Care Manager session, the session expires. However, when the device is woken the user does not receive notification of session time out and is not returned to the login page. (SR 234827, 192560)
  • When searching for goals and actions while configuring suggestions, the search may not return goals and actions that exist in the library. (SR 242083, 194168)
  • When configuring questionnaires or tasks, it the name given is already in use you get an error message when you try to save. ‘An un-handled service exception occurred. Please contact your administrator”. (SR 242314, 194323)
  • When activating a new version of a configurable client data type, you may receive an error that states “The item could not be added to the codetable because the item already exists on this table”. As a workaround, if you receive this error delete the data type that you tried to activate. Then recreate and reconfigure it and then activate. (SR 237057, 192063)
  • Action status is not displaying correctly on the Due Actions and Overdue Actions work lists accessed from the Care Manager Workspace. On these lists, status is displayed as “OPAS1001”. To see the correct status, expand the Side Navigation menu, and select Shortcuts > Actions. The Actions page displays the Action Status correctly. (191708)
  • On Android tablets, buttons do not display correctly on long panes, or on shorter panes that have the keyboard open. Buttons are transparent, cropped by the screen edge, and display below the pane. However, the button still functions correctly. (190132).

Known issues

  • When you configure client data, the creation date of the data displays incorrectly if the data is created after midnight GMT but your local time is still the previous day. For example, if your local system is set to Pacific Standard Time, client data that you create on February 22 at 20:00 PST will be displayed in the system with a creation date of February 23. (189195)
  • Users cannot sign in to Watson Care Manager if you modify their email address details. Updates to a user’s sign in details are currently not supported. Security administrators can update a user’s email address in the Security application. When updating a user’s account details, do not modify their email address. You can update all other user account details. (194781)
  • In the care team actions card on a client’s plan, the tooltip on the user icon does not display the user’s email address. As a workaround, you can view a care team member’s email address by clicking Team>Care Team and viewing the details of the required care team member. (191178)

Document information

Part number: 5725V59
Date of submission for approval: 17-05-2017
Document type: Release Notes

Notices

© Copyright 2016, 2017 IBM Corporation

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