September 2018 release

Welcome to the September release of IBM Watson Care Manager.

Release details

So that you can more easily identify the new and updated features that apply to your instance of Watson Care Manager the updates are tagged as follows:
Watson Care Manager – these items impact all Watson Care Manager customers.
Watson Care Manager Reporting – these items impact all Watson Care Manager customers using Watson Care Manger Reporting.
Organization Units – these items impact Watson Care Manager customers with the Organization Units feature enabled.
Providers enabled – these items impact Watson Care Manager customers with the Providers feature enabled.
Watson Care Manager Community Service Referral – these items impact customers who have licensed the Watson Care Manager Community Service Referral add on.
Watson Care Manager Community Service Payment – these items impact customers who have licensed the Watson Care Manager Community Service Payment add on.
Watson Care Manager Connect Providers – these items impact customers who have licensed the Watson Care Manager Connect Providers add on.
Watson Care Manager Connect Individuals –  these items impact customers who have licensed the Watson Care Manager Connect Individual add on.

What’s new for the care team

View more information about care team members

Watson Care Manager

So that you can quickly identify the care team member that performed an action, you can now view the care team member’s profile and contact details as a tooltip on the following pages:

  • Alerts
  • Team Tasks
  • My Tasks

Recording the source and original source for referrals

Watson Care Manager

So that you can identify if a client referral was received from a care team in Watson Care Manager or received from an external system, you can now specify the Source and Original Source System values for the Referral.

Filtering referrals

Watson Care Manager

So that you can further focus on referrals that interest you, you can now filter the following Referrals lists based on source, original source system, and suggested program:

  • Unassigned Referrals
  • My Referrals

Recording the source and the original source for a score-only assessment

Watson Care Manager

So that you can identify if a score-only assessment was completed by the care team in WCM, or received from an external system, you can now specify the source and the original source system values for the assessment.

Recording the source and the original source for alerts

Watson Care Manager

So that you can identify if an alert was created by by the care team in Watson Care Manager, or received from an external system, you can now specify the source and the original source system values for an alert.

Receiving alerts when a client’s date of death is recorded in an external system

Watson Care Manager

So that the care team are aware of a client’s death and can take any appropriate action, an alert is now automatically generated and visible to a client’s care team members when the client’s date of death is received from an external system that is integrated with Watson Care Manager. Alerts are also received if the client’s date of death is modified or deleted in the integrated system.

Usability updates for payments

Service Providers – Community Service Payment – Connect Providers

So that you can better focus on the payments that interest you, we have reviewed and are improving the filters on the Payment History list.

To prompt you that you should enter an end date that means the provider is paid in full when you are closing services or updating closed services with ongoing 2 weekly or 4 weekly payments, the informational messaging is now improved.

Updates to integrations with external systems

Watson Care Manager

  • You can now register new clients along with their demographic date, contact information, and identification information, in Watson Care Manager from an externally integrated system. When the client’s demographic data, contact information, or identification information, is updated in the external system, the updates are shared with Watson Care Manager.
  • So that you can receive referrals for a client that is registered in Watson Care Manager along with a suggested program for that client, a new API is available with Watson Care Manager.

What’s new or changed for supervisors

Searching for deleted clients

Watson Care Manager

So that you can uniquely identify a deleted client and undo the deletion, you can now search the list of deleted clients.

Viewing the source and the original source of client referrals

Watson Care Manager

So that you can identify if a client referral was received from a care team in Watson Care Manager or received from an external system, you can now view the Source and Original Source System values for the Referral.

Filtering referrals

Watson Care Manager

So that you can further focus on referrals that interest you, you can now filter the following Referrals lists based on source, original source system, and suggested program:

  • Unassigned Referrals
  • Assigned Referrals

What’s new or changed for individuals

In-app terms and conditions

Connect Individuals

To reduce the onboarding time to Connect Individuals and dispense with the overhead of tracking paper-based acceptance of terms and conditions, individuals can now accept or decline terms and conditions in-app.

What’s new or changed for service providers

Updated terms and conditions

Connect Providers

The terms and conditions for using Connect are updated. When you sign in to Connect, the updated terms and conditions display, continuing to use Connect indicates acceptance of the updated terms and conditions.

Whenever the terms and conditions change, you will be informed of the updates in-app. Continuing to use Connect indicates acceptance of the updated terms and conditions. If you do not accept the updated terms and conditions, you can close your account.

Editing the expiry date of a sent offer

Connect Providers

You can now edit the expiry date on a sent offer, so that a care team member can have more time to consider accepting it.

Usability improvements

Connect Providers

To improve your user experience, the following updates are now available:

  • Improved messaging to help you get started with using the Connect application.
  • By default, the Services page lists your most recently added services first.

What’s new or changed for administrators

Configuring source and original source systems

Watson Care Manager

So that a care team member who is recording alerts, score-only assessments, and referrals can record the original system that the data was captured in, you can now configure a list of source and original source systems for the team member to choose from.

What’s new or changed for Reporting

Reporting education and documentation

Reporting​

To help you getting started with Watson Care Manager Reporting, frequently asked questions about Reporting are now available in the Knowledge Center.

Resolved defects

Watson Care Manager

  • Conditional questions in an assessment or questionnaire that are configured to be conditionally displayed when a check box is checked are not displaying when the condition is met. (235151, TS001275719)
  • In the supervisor application, an error message displays when you click on the number of clients enrolled in a particular program on the Enrollment Status card. (229035, TS000170630)
  • When you register a client in instances of Watson Care Manager with organization units enabled, if you click ‘Back’ in the Client Registration wizard, the information that you entered in the previous wizard screens disappears and must be reentered. (234385)
  • If you use budgets, updating the end date of a closed service to a later date may lead to a budget overspend. To avoid this issue, if you are updating the end date of a closed service, ensure that you reopen the associated budget. (232152)

Watson Care Manager Connect Provider​​​​

  • When a provider makes an offer to provider a service, the expected start date and the offer expiry date are displaying incorrectly in both the Connect application and Watson Care Manager. The displayed date is 1 day before the date entered by the provider, for example, if the provider enters an expected start date of 12th July 2018, then the date displayed is 11th July 2018. (232319)

Known issues

Watson Care Manager

  • If you add a Risk to the Risk summary card, the card may not refresh automatically with the added risk. Refresh the card manually if this occurs. (235446)
  • An timeout error may occur when the administrator is trying to add a new conditional question to a questionnaire. To avoid this issue, avoid adding more than 80 conditional questions to a questionnaire. (235186, TS001135337, TS000991724)
  • When an original source system value is created and associated with any data type, an error displays when the administrator views the expanded view of the data type on the Source Systems Data Types list page. To avoid this error, the original source system can be configured for the date types by opening the Edit data type page from the Source Systems Data Types list page. To resolve the error, you can open the Edit page for the original source system, and save it with the selected data types. (235513)
  • When you are creating a questionnaire, if you are editing a Goal Suggestion so that an action is automatically added to the goal, when you save the goal suggestion, the page does not close and the Suggestion page opens incorrectly. However, the details entered are saved. (235490)
  • If a task was created by one user and updated by another user, when you click on the name of the user that updated the task so that you can see that user’s details, the details of the user that created the task are shown instead. (235295)
  • When you navigate to the Care Team page from the tooltip on a care team member’s name on the Task page, the Task page does not close. (235215)
  • On the Task page, when you open the tooltip on a care team role name on a task that is assigned to a care team role, an error displays. (235210)
  • When you filter medication records, records that have no start date are not filtered correctly. (234428)
  • An error message displays if you deactivate an client on the Unassigned Clients list that you do not have access to. To avoid this issue, request emergency access to the client before you deactivate the client. (232091)
  • For systems integrated with EPM, the alert triggered when EPM returns Risk Scores to Watson Care Manager may contain some inaccurate information. The alert indicates that the client has been matched on the EPM system and clinical data has been received by Watson Care Manager. However, this may not be the case as Risk scores are automatically generated for any client received by EPM even if the client was not matched on EPM. (223580)
  • When a 3 letter search is performed when adding Conditions, Medications, or Allergies in Watson Care Manager, a blank page displays if too many results to display are returned. To avoid this issue, refine your search criteria. (217057, TS000047126, TS000055247)

Watson Care Manager Reporting

  • The reporting application is treating Allergy names as case sensitive, for example, when you generate a report of the number of clients with specific allergy types, allergy names in different cases are being considered as two different allergies. (224396)

Watson Care Manager Connect Provider​​​​

  • The Configured Support Contact email is not displaying on the Connect Providers User Agreement. However, the Configured Support Contact phone number is displayed. To ensure that users can contact support, ensure that you configure a Support Contact phone number. (234127)
  • The onboarding emails sent to a users of the Watson Care Manager Providers Connect application and the Watson Care Manager Individuals Connect application contain set password links. These URL links display as plain text in some email clients. If you encounter this issue, cut and paste the URL into a web browser to access the link. (223222)

Watson Care Manager Connect Individual

  • The onboarding emails sent to a users of the Watson Care Manager Providers Connect application and the Watson Care Manager Individuals Connect application contain set password links. These URL links display as plain text in some email clients. If you encounter this issue, cut and paste the URL into a web browser to access the link. (223222)
    Clients that have completed registration to use the Connect application can still access the application when they are deactivated in Watson Care Manager. (218091)

Document information

Part number: 5725V59

Date of submission for approval: 6-September-2018

Document type: Release Notes

Notices

© Copyright 2016, 2018 IBM Corporation

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