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by Steve Martinelli, Tanmay Bakshi | Published August 30, 2018
Artificial intelligenceConversationSpeech and empathy
IBM Voice Gateway provides a way to integrate a set of orchestrated Watson services with a public or private telephone network by using the Session Initiation Protocol (SIP). This code pattern walks you through a Voice Gateway example that enables you to automate your call centers using Watson Assistant and Watson Text to Speech and Speech to Text services, without having to orchestrate between all of the different services yourself. The Voice Gateway does that for you.
IBM Voice Gateway enables direct voice interactions over a telephone with a cognitive self-service agent or the ability to transcribe a phone call between a caller and an agent so that the conversation can be processed with analytics for real-time agent feedback. IBM Voice Gateway lets you:
When you have completed this code pattern, you will understand how to:
Find the detailed instructions in the README. These steps explain how to:
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